**Experienced Full Stack Customer Service Representative – Remote Sales and Support for Road Runner Sports**

Are you a customer service enthusiast with a passion for sales and a knack for building strong relationships? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! As a Remote Customer Service Representative for Road Runner Sports, the world's largest running and walking store, you'll have the opportunity to work from the comfort of your own home, selling top fitness products and services to customers who call our inbound phone center. At Road Runner Sports, we're not just a retailer – we're a community of fitness enthusiasts who are dedicated to helping our customers achieve their health and wellness goals. We're looking for talented individuals who share our passion for fitness and customer service, and who are eager to join our team as a Remote Customer Service Representative. **About Us** Road Runner Sports is a leading retailer of running and walking shoes, apparel, and accessories. With over 70 locations across the United States, we're proud to be the go-to destination for fitness enthusiasts of all levels. Our mission is to provide our customers with the best possible shopping experience, whether they're shopping in-store or online. We're committed to helping our customers find the right products to meet their fitness goals, and to providing them with the support and guidance they need to succeed. **Responsibilities** As a Remote Customer Service Representative, you'll play a critical role in delivering an exceptional customer experience to our callers. Your responsibilities will include: * Responding to customer inquiries and resolving issues in a timely and professional manner * Selling top fitness products and services to customers who call our inbound phone center * Building strong relationships with customers and providing them with personalized recommendations and support * Meeting or exceeding sales goals and targets * Collaborating with other team members to achieve business objectives and improve customer satisfaction * Participating in ongoing training and development to stay up-to-date on products, services, and best practices **Key Qualifications** To be successful in this role, you'll need to possess the following qualifications: * Previous customer service and/or sales experience in a high-volume call center environment (highly preferred) * Remote or work-from-home experience (a plus) * Ability to listen to customer needs, make effective recommendations, and apply technical knowledge * Positive attitude and ability to be self-motivated in a work-from-home atmosphere * Ability to type, navigate the internet, use basic computer software, and calculate simple retail math * Engaging customer service skills to deliver a WOW experience * An already established work-from-home environment using your own Windows-based PC or laptop with high-speed internet **Preferred Qualifications** While not required, the following qualifications are highly preferred: * Previous experience in the fitness industry or with a similar retailer * Strong knowledge of running and walking products and services * Experience with sales and customer service software and systems * Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines **What We Offer** As a Remote Customer Service Representative for Road Runner Sports, you'll enjoy a range of benefits, including: * Competitive hourly rate of $18.00 per hour (base pay plus bonuses) * Opportunity to work from the comfort of your own home * Flexible scheduling to accommodate your needs and preferences * Ongoing training and development to help you succeed in your role * Discounts on all Road Runner Sports products and services * Opportunities for career growth and advancement within the company **Work Environment and Company Culture** As a Remote Customer Service Representative, you'll be working from the comfort of your own home, using your own Windows-based PC or laptop with high-speed internet. You'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer service and helping our customers achieve their fitness goals. Our company culture is built on a foundation of teamwork, innovation, and customer obsession. We're committed to creating a work environment that's inclusive, supportive, and fun, where our employees can thrive and grow. **How to Apply** If you're a motivated and customer-focused individual who is passionate about sales and customer service, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you! **Equal Employment Opportunity** Road Runner Sports is an equal employment opportunity employer. We're committed to creating a diverse and inclusive work environment that's free from discrimination and harassment. We welcome applications from qualified candidates of all backgrounds, cultures, and perspectives. **Background Check** After acceptance of a potential offer, the successful completion of a background check will be required prior to start date. The offer is contingent upon the information received in this report, and will be carried out in accordance with Local, State, and Federal laws. Apply for this job