**Experienced Full Stack Customer Service Representative – Overnight Remote Support**

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy the challenge of meeting sales targets and call handling quotas? If so, we invite you to join the team at blithequark as a Remote Graveyard Shift Inbound Customer Service Agent. **About blithequark** blithequark is a leading provider of contact management solutions, operating over 20 contact centers across the continental United States and Canada. With a vast range of services, including telephone answering, appointment setting, customer support, and sales, we cater to over 10,000 satisfied clients and process over 125 million interactions per year. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry. **Job Summary** We are seeking experienced customer service representatives to join our remote team, providing high-level customer service solutions to our clients on a daily basis. As a Remote Graveyard Shift Inbound Customer Service Agent, you will be responsible for managing large volumes of inbound calls, making consistent outbound calls, and providing accurate and complete information to customers. You will also be expected to meet personal and customer service team sales targets and call handling quotas, handle customer complaints, and maintain records of customer interactions. **Key Responsibilities** * Manage large volumes of inbound calls and make consistent outbound calls * Identify and assess customers' needs to achieve satisfaction * Provide accurate, valid, and complete information by using the right methods/tools * Meet personal and customer service team sales targets and call handling quotas * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Keep records of customer interactions, process customer accounts, and file documents * Follow communication procedures, guidelines, and policies * Take the extra mile to engage customers **Essential Qualifications** * Proven customer support experience or experience as a client service representative * Track record of over-achieving quota * Strong phone contact handling skills and active listening * Customer orientation and ability to adapt/respond to different types of characters * Strong verbal, written, and interpersonal communication skills * Ability to multitask, prioritize, and manage time effectively * Proficient in typing * Ability to work in a fast-paced environment and meet sales targets and call handling quotas * Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience * Computer Skills: familiarity with Windows, Microsoft Office, and the ability to quickly learn new software with provided training * Flexibility with scheduling and work hours * At least one year of previous high-volume call center experience * Experience working with an automatic dialer * MUST BE COMPUTER LITERATE * Pleasant phone demeanor * Experience in BOTH inbound and outbound environments **Preferred Qualifications** * Experience working in a remote environment * Experience with CRM software * Experience with sales and lead generation * Experience with customer service software * Experience with data entry and record-keeping **Work Environment and Culture** As a Remote Graveyard Shift Inbound Customer Service Agent, you will be working from the comfort of your own home, with a quiet and dedicated workspace. You will be provided with the necessary equipment and software to perform your job duties, including a PC/Laptop with Windows 10, a USB-connected headset, webcam, and high-speed internet connection. Our company culture values flexibility, teamwork, and customer satisfaction, and we offer a range of benefits to support your career growth and well-being. **Benefits** * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * On-the-job training * Paid time off * Vision insurance * Work from home **Compensation** * $15.50 per hour * 40 hours per week **Career Growth Opportunities** At blithequark, we believe in investing in our employees' growth and development. As a Remote Graveyard Shift Inbound Customer Service Agent, you will have the opportunity to develop your skills and expertise in customer service, sales, and leadership. We offer a range of training programs and career advancement opportunities to support your career goals. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! **Requirements** * High-speed internet with at least 10 MBPS download speed and 10 MBPS upload speed * PC/Laptop with Windows 10 with at least the following computer specs: Processor: Ryzen 5 or Core i5 or better, Memory: 16GB RAM or more, Storage: 250GB or more (SSD better than HDD) * USB-connected headphones * Webcam * Quiet place to work free from distractions including pets and children * Experience working in a call center environment * Experience working with an automatic dialer * MUST BE COMPUTER LITERATE * Pleasant phone demeanor * Experience in BOTH inbound and outbound environments **Disclaimer** This job posting is for a remote position, and applicants must have a quiet and dedicated workspace to perform their job duties. Applicants must also have a PC/Laptop with Windows 10, a USB-connected headset, webcam, and high-speed internet connection to perform their job duties. Apply for this job