**Experienced Full Stack Customer Service Representative – Medical Claims and Billing Support**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, metrics-driven environment where you can make a real impact? Look no further than blithequark, a leading cloud platform for the multi-trillion-dollar insurance economy. As a Remote Inbound Customer Service Representative, you'll play a vital role in assisting medical providers, patients, and billing services by answering inbound calls and providing clear, helpful information about services and claims. At blithequark, we're committed to empowering our employees to thrive in a culture of innovation, inclusion, and diversity. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. We believe that together, everyone can achieve great things, and we're looking for talented individuals like you to join our team. **About blithequark** blithequark is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, blithequark technologies empower the people and industry relied upon to keep lives moving forward when it matters most. **The Role** As a Remote Inbound Customer Service Representative, you'll be responsible for: * Responding to incoming claim calls and logging data into our proprietary medical bill review system * Regularly operating across multiple systems and applications to support daily responsibilities and ensure seamless task execution * Providing explanation of benefits, services, and claims/reimbursement procedures * Interfacing with providers, patients, billing services, and insurance adjusters in a professional manner * Maintaining a quiet and professional work environment free of distractions * Experience working in a metrics-driven environment * Adhering to a consistent work schedule, typically 8:30 am – 5:00 pm CT, Monday through Friday, with 1 late night per week with shifts (up to) 7:00 pm CT. Subject to change based on business needs. * Maintaining a reliable remote setup with broadband or fiber internet from a reputable provider, offering at least 25 Mbps download and 15 Mbps upload speeds. **Requirements** * 1-2 years prior inbound call center customer service experience required * Excellent verbal and written communication skills * Attention to detail * High school diploma or equivalent * Strong technical aptitude * Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes, maintaining focus and precision under pressure * Demonstrated proficiency in Microsoft Office applications, with strong skills in Outlook, Word, Excel, and Microsoft Edge for effective communication, documentation, data management, and web-based tasks * Ability to learn basic medical terminology * Ability to work independently * No prior medical insurance experience is required, training is provided * This role requires a reliable, distraction-free workspace. Full availability, focused attention, and accurate documentation are essential for high-quality service. **Benefits and Perks** As a Remote Inbound Customer Service Representative at blithequark, you'll enjoy a range of benefits and perks, including: * Competitive starting wage of $19.00 per hour, with the ability to earn more! * Drive results and get rewarded—earn up to $300 in monthly incentives and extra PTO by meeting performance goals. * Clear path to advancement, with pay increases within your first year. * Performance-driven culture recognizes and rewards effort with year-round prizes and appreciation. * Annual bonus of up to 7%. * Comprehensive health insurance * Paid time off * 401K Match * Adoption Assistance * Tuition Reimbursement * Wellness Programs * Stock Purchase Plan options * Employee Resource Groups **About Our Culture** At blithequark, we believe that every voice is heard and is important to our success. We celebrate you for who you are and all you bring. Our culture is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. We're committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to our success. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our careers site to learn more about our benefits and culture. We're excited to hear from you and look forward to welcoming you to our team! Apply for this job