**Experienced Full Stack Customer Service Representative – Inbound Agent at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as an Experienced Full Stack Customer Service Representative – Inbound Agent. In this role, you will be the front-line for solving clients' challenges, building rapport, and establishing trust with our clients. You will be part of a dynamic team that values collaboration, inclusion, and belonging. **About blithequark** blithequark is a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at blithequark on our YouTube channel: **What You'll Do** As an Experienced Full Stack Customer Service Representative – Inbound Agent, you will: * Serve as the front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on blithequark technology, and more. * Continuously upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients. * Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year. * Work in a metrics-driven call center environment as part of a structured day, where you will be comfortable working in a fast-paced environment and meeting performance metrics. **To Succeed in This Role** To excel in this role, you must have: * At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience. * The ability to work overtime hours during peak seasons. * A college degree is great, but not required. What's more important is having the skills to do the job. * Other acceptable experiences could include: + Experience noted above, OR + Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. + Fluent in both English and Spanish is a plus. **You'll Love Working Here Because** * You can be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. * You can belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences. * You can grow your career in an agile, fast-paced environment with plenty of opportunities to progress. * You can continuously learn through ongoing training, development, and mentorship opportunities. * You can be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. * You can focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. * You can join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. * You can get paid to pay it forward. Company-paid time off for volunteering for causes you care about. **Compensation and Benefits** The compensation for this role is $15.00 - $27.98 / Hour. We offer a range of benefits, including: * Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. **Diversity, Equity, Inclusion & Equal Employment Opportunity at blithequark** blithequark is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon blithequark's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. **Ethics at blithequark** blithequark has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about blithequark's culture and our full set of values **How to Apply** If you're ready to join a dynamic team that values collaboration, inclusion, and belonging, apply now! Apply for this job