**Experienced Full Stack Customer Service Representative – Hybrid-Remote Training Benefits Career Path $19/hr at blithequark**

At blithequark, we're dedicated to delivering exceptional healthcare services to our members and providers. As a leading health care services organization, we're committed to creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Our team of passionate professionals is driven by a shared vision of improving the lives of those we serve. We're now seeking an experienced Full Stack Customer Service Representative to join our dynamic team at blithequark. As a key member of our Member Services team, you'll play a vital role in addressing member and provider inquiries, providing direction on Plan policies, procedures, and benefits, and ensuring exceptional customer satisfaction. **Responsibilities:** As a Full Stack Customer Service Representative at blithequark, you'll be responsible for: * **Developing and maintaining expertise**: You'll be provided with comprehensive training and resources to develop your knowledge and skills, ensuring your success in this role. * **Delivering exceptional customer service**: You'll be the primary liaison for our members, providing clear and concise information, and taking proactive steps to fully satisfy their inquiries and concerns. * **Documenting call details**: You'll accurately document call details for tracking member and provider contacts, ensuring seamless communication and follow-up. * **Identifying and communicating trends**: You'll analyze data to identify trends indicative of enterprise service issues, and communicate these findings to the team to drive improvements. * **Escalating concerns and servicing issues**: You'll effectively escalate member and provider concerns and servicing issues to ensure timely resolution and maintain high levels of customer satisfaction. * **Executing corporate and department policies**: You'll adhere to and execute corporate and department policies and practices, ensuring consistency and compliance. **Qualifications:** To succeed in this role, you'll need: * **High school diploma required, Bachelor's degree or advanced education desirable**: We value education and continuous learning, and encourage our team members to pursue further education and professional development. * **2+ years of professional work experience in a customer-facing inbound call-center setting**: Your experience in a similar role will enable you to hit the ground running and provide exceptional service to our members. * **Strong multitasking and typing skills**: You'll need to be able to juggle multiple tasks and communicate effectively with members and providers. * **High proficiency with MS Word, MS Excel, and system data entry**: You'll be working with various software systems, so strong technical skills are essential. **About blithequark:** Founded in 1977, blithequark is a leading health care services organization that supports the diverse and changing needs of those we serve. We offer innovative health insurance solutions, a variety of Medicaid and Medicare products, and unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. We're proud to have consistently ranked among the nation's top health plans and have been awarded "Excellent" Accreditation by the National Committee for Quality Assurance for our HMO, Medicare Advantage, and Medicaid products. **Work Environment and Company Culture:** At blithequark, we value a diverse and inclusive work environment that fosters collaboration, innovation, and growth. Our team members are passionate about delivering exceptional service and making a positive impact on the lives of our members. We offer a range of benefits and perks, including: * **Competitive hourly rate of $19**: You'll be rewarded for your hard work and dedication. * **Hybrid-remote work arrangement**: Enjoy the flexibility to work from home and collaborate with your team in our office. * **Comprehensive training and development programs**: We invest in your growth and development, providing opportunities for professional growth and advancement. * **Opportunities for career advancement**: We're committed to promoting from within and providing opportunities for career advancement. * **Diverse and inclusive work environment**: We value diversity and inclusion, and strive to create a workplace that's welcoming and inclusive for all. **Compensation and Benefits:** We offer a competitive hourly rate of $19, as well as a range of benefits and perks, including: * **Medical, dental, and vision insurance**: We provide comprehensive health insurance to support your well-being. * **401(k) retirement plan**: We offer a 401(k) plan to help you save for your future. * **Paid time off**: You'll receive paid time off to relax, recharge, and pursue your interests. * **Employee assistance program**: We offer an employee assistance program to support your mental health and well-being. **How to Apply:** If you're passionate about delivering exceptional customer service and making a positive impact on the lives of our members, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and submit your application. [Apply Now]( **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply for this job