Experienced Full Stack Customer Service Representative – Health Insurance Coverage for Maryland Residents - Remote Work Opportunity

Join the blithequark Team: Empowering Maryland Residents with Health Insurance Solutions Are you passionate about helping others and making a positive impact on their lives? Do you have a strong desire to provide exceptional customer service and support? blithequark is seeking a talented and experienced Customer Service Representative to join our remote team, serving Maryland residents seeking health insurance coverage. As a trusted partner in the health insurance industry, we empower individuals and families to make informed decisions about their healthcare needs. About blithequark At blithequark, we're dedicated to providing top-notch health insurance solutions and exceptional customer experiences. Our team is driven by a passion for helping others, and we're committed to fostering a culture of empathy, understanding, and support. As a remote team member, you'll have the opportunity to work from the comfort of your own home, while still being part of a dynamic and collaborative team. Job Summary We're looking for a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for providing information and assistance to Maryland residents seeking health insurance coverage. You'll work in a fast-paced, remote call center environment, responding to inbound phone calls and providing exceptional customer service. If you have a strong background in call center experience, healthcare, and customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities: Answer inbound phone calls to provide information and assistance regarding health care insurance options to Maryland residents. Update customer and account information as needed, ensuring accuracy and efficiency. Update case records and notate the purpose of each call, providing a clear and concise summary of customer interactions. Utilize multiple database applications as resources to provide the best possible solutions for customers. Be open to feedback and coaching, demonstrating a commitment to continuous improvement and growth. Respond to general customer inquiries, providing timely and effective support. Strive to meet performance metrics, ensuring continued professional growth opportunities and contributions to the team. Requirements: To be successful in this role, you'll need to meet the following requirements: High school diploma or equivalent; college attendance or degree is preferred. Strong verbal and written communication skills, with the ability to effectively engage with customers and coworkers. Minimum 1 year of call center experience, with a proven track record of providing exceptional customer service. Minimum 1 year of healthcare experience, with a strong understanding of health insurance policy and terminology. Computer proficiency, with experience using multiple computer applications and database systems. Ability to learn and understand health insurance policy and terminology, providing the best possible solutions for customers. Strong interpersonal skills, with the ability to engage and interact well with customers and coworkers. Ability to problem-solve, prioritize, and multi-task, utilizing multiple computer applications while interacting with customers. Must be flexible, reliable, and available for occasional overtime as needed. Must be able to pass required skill and knowledge assessment tests. Able to commit to 3 weeks of class training without missing any time from work. Able to commit to 4 weeks of supervised call taking (nesting) without missing any time from work. Technical Requirements: To ensure success in this role, you'll need to have the following technical capabilities: Compatible computer: Windows 10, MAC OS 10.14 (Mojave) or higher. Webcam and headset. What We Offer: At blithequark, we're committed to providing a comprehensive benefits package and a supportive work environment. Here are just a few of the benefits and perks you'll enjoy as a team member: Competitive hourly rate: $16.63 per hour. Full-time schedule: 40 hours per week, Monday-Friday. Comprehensive benefits package, including: Dental insurance. Health insurance. Vision insurance. Remote work opportunity, with the flexibility to work from home. Referral bonus: Refer a friend and receive $50 after they work 90 days. Career Growth Opportunities: At blithequark, we're committed to supporting the growth and development of our team members. Here are just a few of the opportunities you'll have to advance your career: Continuous training and coaching, ensuring you have the skills and knowledge needed to succeed. Performance-based promotions and opportunities for advancement. Collaborative and dynamic work environment, with opportunities to contribute to team goals and initiatives. Why Join blithequark? At blithequark, we're passionate about making a positive impact on the lives of others. Here are just a few reasons why you should consider joining our team: Opportunity to make a difference: As a Customer Service Representative, you'll have the chance to positively impact the lives of Maryland residents seeking health insurance coverage. Collaborative and supportive team environment: Our team is dedicated to supporting and empowering each other, ensuring success and growth. Comprehensive benefits package: We offer a comprehensive benefits package, including dental, health, and vision insurance. Remote work opportunity: Enjoy the flexibility and convenience of working from home. How to Apply: If you're passionate about helping others and making a positive impact, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team. We look forward to hearing from you! Apply for this job