Experienced Full Stack Customer Service Representative – First Notice of Loss (FNOL) Claims Handling
Join Our Team and Shape the Future of Insurance at Workwarp
Are you passionate about delivering exceptional customer service and making a real difference in people's lives? Do you have a strong background in customer-facing roles, with a keen eye for detail and a knack for problem-solving? If so, we want to hear from you! As a First Notice of Loss (FNOL) Customer Service Representative at United Automobile Insurance Company (UAIC), you'll play a vital role in shaping the future of insurance and providing top-notch service to our policyholders.
About United Automobile Insurance Company
Founded in 1989, UAIC is a family-owned, innovative, and established organization that's committed to providing quality service to our agents and customers. As one of the largest privately held property and casualty insurance companies in the United States, we're proud of our market-leading position in every state where we conduct business. Our ongoing efforts to invest in personnel and technology have enabled us to deliver maximum efficiency and specialized operations in the industry.
Scope of the Role
As a Customer Service Representative, you'll be responsible for providing exceptional service to policyholders who are reporting losses or damages covered by their UAIC policies. This role offers a remote work arrangement, allowing you to work from your preferred location within the Southeast region. Your primary responsibilities will include:
Acting as the first point of contact for policyholders reporting losses or damages
Gathering relevant information, such as policy details, incident specifics, and contact information
Clarifying coverage terms as needed
Offering clear and empathetic guidance to policyholders on next steps in the claims process
Explaining the required documentation and information needed to process the claim
Accurately recording all information gathered during the FNOL process in the company's claims management system
Ensuring completeness and accuracy of claim reports
Liaising with claims adjusters and inspectors to schedule assessments and inspections, if necessary
Providing adjusters with detailed information regarding the reported loss
Addressing any concerns or questions the policyholder may have
Ensuring all FNOL processes adhere to company policies, industry regulations, and legal requirements
Providing feedback to management on ways to improve the FNOL process for enhanced customer satisfaction and efficiency
Qualifications and Requirements
To succeed in this role, you'll need:
A high school diploma or equivalent (Associate's degree is a plus)
Bilingual (English & Spanish)
At least 1 year of experience in a similar customer service role, preferably in the property and casualty insurance industry
Strong communication skills, both written and verbal
Detail-oriented with excellent organizational skills
Knowledge of property and casualty insurance policies, coverage, and claims processed is a plus
Benefits and Compensation
We offer a competitive salary range of $15.00 - $20.00 per hour, with the salary varying based on experience and qualifications. Our comprehensive benefits package includes:
401(k) Retirement Savings Plan with employer match
Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
Paid Time Off, Holidays, and Leave programs
Flexible spending accounts
Basic Life Insurance and Voluntary Life/ADD
Voluntary Short Term and Long-Term Disability
Why Join Our Team?
At UAIC, we're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. As a valued member of our team, you'll enjoy:
A dynamic and supportive work culture
Opportunities for professional growth and development
A comprehensive benefits package
A competitive salary and bonus structure
A chance to make a real difference in people's lives
How to Apply
Ready to take the next step in your career? Apply now and let's discuss how you can become a vital part of our success story. We're excited to hear from you and look forward to reviewing your application.
Apply Now
Apply Now
Are you passionate about delivering exceptional customer service and making a real difference in people's lives? Do you have a strong background in customer-facing roles, with a keen eye for detail and a knack for problem-solving? If so, we want to hear from you! As a First Notice of Loss (FNOL) Customer Service Representative at United Automobile Insurance Company (UAIC), you'll play a vital role in shaping the future of insurance and providing top-notch service to our policyholders.
About United Automobile Insurance Company
Founded in 1989, UAIC is a family-owned, innovative, and established organization that's committed to providing quality service to our agents and customers. As one of the largest privately held property and casualty insurance companies in the United States, we're proud of our market-leading position in every state where we conduct business. Our ongoing efforts to invest in personnel and technology have enabled us to deliver maximum efficiency and specialized operations in the industry.
Scope of the Role
As a Customer Service Representative, you'll be responsible for providing exceptional service to policyholders who are reporting losses or damages covered by their UAIC policies. This role offers a remote work arrangement, allowing you to work from your preferred location within the Southeast region. Your primary responsibilities will include:
Acting as the first point of contact for policyholders reporting losses or damages
Gathering relevant information, such as policy details, incident specifics, and contact information
Clarifying coverage terms as needed
Offering clear and empathetic guidance to policyholders on next steps in the claims process
Explaining the required documentation and information needed to process the claim
Accurately recording all information gathered during the FNOL process in the company's claims management system
Ensuring completeness and accuracy of claim reports
Liaising with claims adjusters and inspectors to schedule assessments and inspections, if necessary
Providing adjusters with detailed information regarding the reported loss
Addressing any concerns or questions the policyholder may have
Ensuring all FNOL processes adhere to company policies, industry regulations, and legal requirements
Providing feedback to management on ways to improve the FNOL process for enhanced customer satisfaction and efficiency
Qualifications and Requirements
To succeed in this role, you'll need:
A high school diploma or equivalent (Associate's degree is a plus)
Bilingual (English & Spanish)
At least 1 year of experience in a similar customer service role, preferably in the property and casualty insurance industry
Strong communication skills, both written and verbal
Detail-oriented with excellent organizational skills
Knowledge of property and casualty insurance policies, coverage, and claims processed is a plus
Benefits and Compensation
We offer a competitive salary range of $15.00 - $20.00 per hour, with the salary varying based on experience and qualifications. Our comprehensive benefits package includes:
401(k) Retirement Savings Plan with employer match
Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
Paid Time Off, Holidays, and Leave programs
Flexible spending accounts
Basic Life Insurance and Voluntary Life/ADD
Voluntary Short Term and Long-Term Disability
Why Join Our Team?
At UAIC, we're committed to creating a positive and inclusive work environment that fosters growth, learning, and collaboration. As a valued member of our team, you'll enjoy:
A dynamic and supportive work culture
Opportunities for professional growth and development
A comprehensive benefits package
A competitive salary and bonus structure
A chance to make a real difference in people's lives
How to Apply
Ready to take the next step in your career? Apply now and let's discuss how you can become a vital part of our success story. We're excited to hear from you and look forward to reviewing your application.
Apply Now
Apply Now