**Experienced Full Stack Customer Service Representative – Compensation and Injury Review Specialist**

At blithequark, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Founded in 2015, our company is built on giving people hope if they've personally suffered or lost a loved one due to negligence. We're now seeking an experienced and results-driven Full Stack Customer Service Representative to join our team as a remote call center representative. **About the Role** As a Full Stack Customer Service Representative at blithequark, you'll be the face of our company, connecting with individuals who have potentially suffered due to negligence. You'll be responsible for navigating high-volume calls, utilizing our proprietary phone software (VICI), and Proprietary Customer Relationship Database (CRM) to provide exceptional customer service. Your primary goal will be to achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals. **Responsibilities** - You'll be connected to individuals through an automated dialer who have filled out a form to see if they meet the criteria to potentially qualify for compensation. - You'll speak to 40-50 callers a day, with 1-5 callers potentially qualifying for compensation. - Your work will involve multitasking, such as listening, answering questions, and viewing multiple windows. - You'll achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals. - You'll accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately. - You'll participate in training and other learning opportunities to expand your knowledge of the position. - You'll adhere to all company policies and procedures. - You'll assist with other projects as needed. - You'll be able to self-troubleshoot and problem-solve basic IT problems. **What We're Looking For** - You have excellent verbal and written communication skills. - You have excellent interpersonal and customer service skills. - You have strong problem-solving and conflict resolution skills. - You're competitive – we work as a team, but pay for performance! - You want to work 40+ hours a week. **Requirements** - You must reside in the State of Florida or New Jersey. - You must have a quiet, distraction-free space to work. - You'll need a reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU. - You'll need high-speed internet (50Mbps with 100MBps upload minimum – standard internet). - You'll need a reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30). - You'll need a strong background in call-center environment and sales-focused experience. - You'll need 2+ years of phone sales/customer service experience. **What We're Not Looking For** - You cannot troubleshoot basic technical issues. - You are unable to work 40+ hours per week, each week. - You cannot imagine handling 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller. - You are unable to use problem-solving skills. - You are unable to work the full training period (90 days). - You are unable to work 8 hours a day and proactively manage appointments, etc. during earned vacation days or outside business hours. **Benefits** - Health Insurance, Vision & Dental Coverage - Paid Holidays and Paid Time Off (PTO) - Eligible for overtime outside of the training period **Hours of Operation** A full-time schedule of 40 hours a week from the following hours: - Monday-Thursday 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern - Friday 8:30 AM to 4:30 PM Eastern - Training Schedule will be Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern **Why Join blithequark?** At blithequark, we're committed to creating a culture that values our employees' growth and well-being. We offer a dynamic work environment, opportunities for professional development, and a competitive compensation package. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. **How to Apply** To apply for this role, please visit our website at [ We look forward to reviewing your application and discussing this opportunity further. Apply for this job