**Experienced Full Stack Customer Service Representative – Bilingual French/English**

Are you a highly motivated and customer-centric individual looking to join a dynamic team that values diversity, inclusivity, and innovation? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow and develop your skills? If so, we invite you to join blithequark as a Full Stack Customer Service Representative, working from the comfort of your own home. **About blithequark** blithequark is a forward-thinking global organization that has earned numerous awards for its commitment to creating a people-first culture and a genuine sense of belonging. We're a team of game-changers from over 70 countries, united by our passion for delivering exceptional customer experiences and tech-powered innovation. Our clients include some of the world's best-known brands, and we're proud to help them improve their businesses through our expertise. **A Career Powered by You** As a Full Stack Customer Service Representative at blithequark, you'll have the opportunity to reimagine your career journey and develop "friends for life" in the process. We'll provide you with all the training, technologies, and continuing support you need to succeed, as well as a range of FREE Learning and Leadership Development programs to help you grow and develop your skills. **What You'll Do** As a Full Stack Customer Service Representative, you'll be responsible for: * Providing inbound customer support using a call flow guide in the customer's preferred language * Helping customers resolve basic technical issues * Tracking, documenting, and retrieving information in databases * Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables * Offering additional products and/or services * Delivering expert customer experiences...with a smile **Your Qualifications** To be successful in this role, you'll need: * The ability to speak fluent French and English * 1+ year of customer service experience * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) * High Speed internet (no wireless/hotspots or satellite) and a smartphone **What's in It for You** As a Full Stack Customer Service Representative at blithequark, you'll enjoy: * A base salary range of $16-$25/hr, plus incentives that align with individual and company performance * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * Company networking opportunities with organized groups in topics such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Work-from-home convenience * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Join Our Team** If you're a motivated and customer-centric individual looking to join a dynamic team that values diversity, inclusivity, and innovation, we invite you to apply for this exciting opportunity. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." **Location:** CAN, ON, Work-at-Home **Language Requirements:** Bilingual French/English **Time Type:** Full time **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK. **HTML Job Description:** Experienced Full Stack Customer Service Representative – Bilingual French/English Are you a highly motivated and customer-centric individual looking to join a dynamic team that values diversity, inclusivity, and innovation? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow and develop your skills? If so, we invite you to join blithequark as a Full Stack Customer Service Representative, working from the comfort of your own home. About blithequark blithequark is a forward-thinking global organization that has earned numerous awards for its commitment to creating a people-first culture and a genuine sense of belonging. We're a team of game-changers from over 70 countries, united by our passion for delivering exceptional customer experiences and tech-powered innovation. Our clients include some of the world's best-known brands, and we're proud to help them improve their businesses through our expertise. A Career Powered by You As a Full Stack Customer Service Representative at blithequark, you'll have the opportunity to reimagine your career journey and develop "friends for life" in the process. We'll provide you with all the training, technologies, and continuing support you need to succeed, as well as a range of FREE Learning and Leadership Development programs to help you grow and develop your skills. What You'll Do Providing inbound customer support using a call flow guide in the customer's preferred language Helping customers resolve basic technical issues Tracking, documenting, and retrieving information in databases Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables Offering additional products and/or services Delivering expert customer experiences...with a smile Your Qualifications To be successful in this role, you'll need: The ability to speak fluent French and English 1+ year of customer service experience A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) High Speed internet (no wireless/hotspots or satellite) and a smartphone What's in It for You As a Full Stack Customer Service Representative at blithequark, you'll enjoy: A base salary range of $16-$25/hr, plus incentives that align with individual and company performance Paid training and performance-based incentives Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in topics such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Join Our Team If you're a motivated and customer-centric individual looking to join a dynamic team that values diversity, inclusivity, and innovation, we invite you to apply for this exciting opportunity. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." Location: CAN, ON, Work-at-Home Language Requirements: Bilingual French/English Time Type: Full time Equal Opportunity Employer blithequark is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK. Apply for this job