**Experienced Full Stack Customer Service Representative – Airline Operations and Customer Experience**

Join arenaflex, a world-renowned airline, as we seek a highly skilled and customer-focused individual to join our team as a Full Stack Customer Service Representative. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, ensuring seamless travel processes, and providing top-notch support to our valued clients. **About arenaflex** arenaflex is a leading airline that has been connecting people and cultures for over a century. With a strong commitment to innovation, customer satisfaction, and employee development, we strive to create a unique and inclusive work environment that fosters growth, creativity, and collaboration. Our 20+ Representative Business Asset Gatherings are designed to connect our colleagues to our clients, providers, networks, and investors, helping them reach their full potential and establish a comprehensive workplace to address and surpass the challenges of our diverse world. **Why You'll Love This Role** As a Full Stack Customer Service Representative, you will have the opportunity to: * Connect with clients in a polite, professional, and courteous manner * Provide exceptional customer service, ensuring that our clients feel valued and supported throughout their travel experience * Work in a fast-paced environment, handling multiple tasks and responsibilities with ease and efficiency * Collaborate with a diverse team of professionals, sharing knowledge and best practices to drive excellence and innovation * Develop your skills and expertise through ongoing training and development programs, ensuring you stay up-to-date with the latest industry trends and technologies **Key Responsibilities** As a Full Stack Customer Service Representative, your primary responsibilities will include: * Welcoming clients at the airport or ticket counter, ensuring a warm and welcoming experience * Screening the ticket counter area to ensure compliance with security protocols and procedures * Assisting clients with self-service kiosks and booth operations, including printing tickets and receipts * Adjusting and maintaining booth equipment, such as loading paper and cleaning surfaces * Investigating booth technology issues to identify causes and resolve problems * Collaborating with IT to resolve technical issues and ensure seamless operations * Confirming that clients' carry-on items comply with FAA and arenaflex policies * Confirming and clearing travel documents, such as passports and visas, for international travelers * Assisting clients with checked baggage handling, including processing visa exchanges and self-labeling * Managing lines in ticket counter areas, prioritizing flights and types of assistance required * Accepting and activating clients' self-labeled items at the activation station * Moving items throughout the ticket counter area, including transporting checked bags to the belt and oversized items to designated areas * Assisting clients with checking their assistive devices, sporting equipment, and other oversized items * Referencing clients to customer care specialists when necessary * Performing clearance and check of documents at booths * Assisting non-ambulatory clients with boarding, deplaning, or moving throughout the airport and terminal area * Helping unaccompanied minors with boarding, deplaning, or other transportation * Providing clients with gate information and directions * Performing paging exercises, such as reporting forgotten items or requesting clients to return to locked bags (at certain airports) * Performing additional related duties as deemed functionally significant by management, in accordance with the collective bargaining agreement **What You'll Need for Success** To excel in this role, you will need: * A high school diploma or equivalent, or a GED or international equivalent * Be at least 18 years old * Read, write, speak, and understand the English language * Bilingual language skills may be required in certain areas * A valid driver's license, as required by local authorities * Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organization and security requirements * Satisfy FAA criminal background investigations to qualify for unescorted access to airport security ID display areas (SIDA), if applicable * Be approved to work in the U.S. **Preferred Qualifications** * Working knowledge of Sabre or other Traveler Service Systems * Previous face-to-face customer service experience * Working in a high-speed environment **Why arenaflex?** At arenaflex, we value diversity, equity, and inclusion, and we strive to create a workplace that reflects the diversity of our clients and communities. Our unique labor force is built on the principles of consideration and variety, and we are committed to providing opportunities for growth, development, and career advancement. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to submit your application. Apply Now! Apply for this job