**Experienced Full Stack Customer Service Insurance Assistant – Commercial Insurance Support**

Are you passionate about delivering exceptional customer service in a fast-paced remote environment? Do you have a knack for navigating complex insurance policies and procedures? If so, we invite you to join the dynamic team at blithequark as a Customer Service Insurance Assistant in our Commercial Insurance Support department. At blithequark, we pride ourselves on being a purpose-driven organization that fosters an environment where employees from all backgrounds can build long and meaningful careers. Our commitment to fostering an inclusive environment is reflected in our seven Employee Resource Groups (ERGs), which are open to all employees. We believe that progress happens when people feel secure, and we strive to provide protection for the unexpected and deliver it with care. As a Customer Service Insurance Assistant, you will play a vital role in delivering responsive service to our independent agents and customers regarding their small business insurance policies. You will be responsible for managing account information, preparing insurance documents and policy files for further processing, and providing exceptional customer service through phone, email, and other communication channels. **About Our Team** Our Commercial Insurance Support team is a dynamic and collaborative group of professionals who are passionate about delivering exceptional customer service. We are committed to providing a supportive and inclusive work environment that encourages growth, learning, and innovation. Our team members are empowered to make decisions, take ownership of their work, and contribute to the success of our organization. **Job Responsibilities** As a Customer Service Insurance Assistant, you will be responsible for: * Entering and retrieving information of varying complexity using computer systems and applications to update records, obtain information for others, and respond independently to most questions and problems. * Using intermediate skills and business knowledge to answer questions related to billing and insurance forms/documents, correspondence, and processes other insurance transactions to provide customer service and support. * Performing other related support duties as requested, such as answering phones, processing mail, and assisting customers. * Upholding our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability. * Adhering to a daily schedule to help maintain phone and offline service levels. * Identifying all required forms and materials related to policy changes and certificates * Assisting in handling various requests from agents and insureds, including completing basic policy changes * Interacting with other departments, including underwriting, billing, and processing, to help resolve customer requests. **Qualifications** To be successful in this role, you will need: * A high school diploma or equivalent * A minimum of 1-2 years of relevant customer service or administrative experience * Prior call center or insurance experience is preferred but not mandatory * Proficiency with computers is mandatory * Excellent oral, written, and interpersonal communication skills, with the capacity to navigate multiple systems/sites in a fast-paced structured teamwork environment * Intermediate level of skill required to open, create, and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems * Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures * Must be able to acquire and maintain company and department work at home (W@H) requirements; Dedicated room with a desk, safe, quiet, professional working environment, and wire connected high-speed internet with a minimum of 5 dedicated mbps (20 mbps or more is recommended through a cable, fiber, or DSL service) **Work Environment and Culture** As a remote employee, you will have the flexibility to work from the comfort of your own home. Our hours of operation are from Monday through Friday, 8:00 am-8:00 pm EST. You will be required to adhere to a daily schedule to help maintain phone and offline service levels. Our team is committed to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. We offer a range of training programs, mentorship opportunities, and career advancement possibilities to help you achieve your career goals. Our commitment to continuous learning and professional development ensures that you will have the skills and knowledge needed to succeed in your role and beyond. **Compensation, Perks, and Benefits** We offer a competitive salary range, comprehensive benefits package, and a range of perks and incentives to support your well-being and career growth. Our benefits include: * Competitive salary range * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements, including remote work options * Professional development opportunities, including training and mentorship programs * Access to our Employee Resource Groups (ERGs), which are open to all employees **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. **Equal Opportunity Employer** blithequark is an equal opportunity employer. We are committed to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law. **Fair Chance Notices** * California * Los Angeles Incorporated * Los Angeles Unincorporated * Philadelphia * San Francisco We look forward to hearing from you and exploring how you can contribute to our dynamic team at blithequark. Apply for this job