Experienced Full Stack Customer Service and Data Entry Analyst – Digital Threat Intelligence and Client-Facing Expertise

Introduction to arenaflex arenaflex is a leading American multinational technology company specializing in artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics. With a strong focus on innovation and customer satisfaction, arenaflex is committed to delivering exceptional products and services that exceed customer expectations. As a pioneer in the tech industry, arenaflex is dedicated to fostering a culture of excellence, collaboration, and continuous learning.About the Role In this exciting opportunity, you will join arenaflex as a Customer Service and Data Entry Analyst, where you will play a critical role in delivering exceptional customer experiences and providing actionable insights to drive business growth. As a key member of our team, you will be responsible for ensuring the seamless delivery of critical knowledge to clients, driving navigation and informed decision-making. You will also serve as a liaison to our extensive network of cybersecurity, threat intelligence, and data operations experts.Key Responsibilities Greet and assist customers in a friendly and professional manner, ensuring a positive and personalized experience. Understand customer needs and recommend appropriate products or services, demonstrating a deep understanding of our offerings and their applications. Demonstrate product knowledge and provide accurate information to customers, staying up-to-date with the latest developments and advancements in the field. Assist in product selection, suggesting alternatives and options where applicable, and making business transactions with precision and accuracy.Collaborate with team members to achieve individual and team marketing goals, fostering a culture of collaboration and mutual support. Build and maintain strong customer relationships through excellent service, ensuring customer satisfaction and loyalty. Stay connected with product knowledge, promotions, and company policy, maintaining a deep understanding of our business and its evolving needs. Handle customer inquiries, concerns, and complaints in a professional manner, resolving issues efficiently and effectively.Follow all company safety policies, procedures, and protocols, prioritizing the well-being and security of our customers and employees. Essential Qualifications Postgraduate degree in a relevant field, with a strong foundation in computer science, information technology, or a related discipline. At least 2 years of experience in a CTI (Cyber Threat Intelligence) role in a client-facing environment, with a proven track record of delivering exceptional customer experiences. Experience in Digital Threat Intelligence (CTI) systems and applications, with a deep understanding of functional areas such as Detect, Secure, Respond, and Recover.US Government Top Secret/Sensitive Compartmented Information (TS/SCI) with polygraph clearance, or the ability to obtain such clearance. Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced, team-oriented environment. Excellent customer service skills and a friendly, approachable demeanor, with a passion for delivering exceptional customer experiences. Preferred Qualifications Experience in the utilization, handling, and analysis of strategic (technical) CTI within a functional environment, supporting monitoring, detection, and response capabilities.Understanding of CTI techniques and application concepts, with the ability to mentor and guide new CTI colleagues. Ability to correlate raw intelligence from sensors, incident response engagement, and other sources into reports and briefings, with a strong analytical mindset and attention to detail. Ability to present written or verbal information to technical and non-technical audiences, with a strong ability to communicate complex concepts in a clear and concise manner. Ability to take complex, ambiguous issues, build processes, and influence partners, with a strong ability to think critically and strategically.A fantastic team player with the ability to work in quick and constantly evolving conditions, with a strong ability to adapt to changing priorities and deadlines. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to fostering a culture of continuous learning and growth, providing our employees with the skills, knowledge, and expertise needed to succeed in their careers. As a Customer Service and Data Entry Analyst, you will have access to a range of training and development opportunities, including:Comprehensive onboarding program, designed to ensure a smooth transition into your new role.Ongoing training and development opportunities, including workshops, webinars, and conferences. Mentorship programs, pairing you with experienced professionals who can provide guidance and support. Opportunities for career advancement, with a clear path for professional growth and development. Work Environment and Company Culture At arenaflex, we pride ourselves on our dynamic and inclusive work environment, where employees are encouraged to think creatively, collaborate with colleagues, and push the boundaries of innovation.Our company culture is built on a foundation of: Collaboration and teamwork, with a strong emphasis on mutual support and respect. Innovation and creativity, with a culture that encourages experimentation and risk-taking. Continuous learning and growth, with a commitment to ongoing training and development. Diversity and inclusion, with a workplace that values and celebrates individual differences. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, with a range of perks and benefits designed to support your well-being and success.These include: Base salary range of $126,000-$189,000 per year, depending on experience and location. Bonus and stock options, with a clear path for career advancement and professional growth. Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program. Flexible working hours and remote work options, with a culture that values work-life balance and flexibility. Access to cutting-edge technology and tools, with a commitment to staying at the forefront of innovation.Conclusion If you are a motivated and talented individual with a passion for delivering exceptional customer experiences and providing actionable insights, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service and Data Entry Analyst, you will play a critical role in driving business growth and delivering exceptional results, while working in a dynamic and inclusive work environment that values collaboration, innovation, and continuous learning. to and take the first step in an exciting and rewarding career with arenaflex!