**Experienced Full Stack Customer Service Agent – Remote Gaming Industry Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the dynamic team at blithequark as a Remote Customer Service Agent. As a key member of our customer support team, you will be responsible for providing top-notch service to our customers, resolving issues efficiently, and ensuring a seamless experience across various channels. **About blithequark** blithequark is a leading provider of innovative gaming solutions, dedicated to delivering unparalleled entertainment experiences to our customers. Our commitment to excellence is reflected in our cutting-edge technology, world-class customer support, and a culture that values innovation, collaboration, and continuous learning. As a Remote Customer Service Agent, you will be part of a global team that is passionate about making a difference in the gaming industry. **Key Responsibilities** As a Remote Customer Service Agent, you will be responsible for: * Handling customer contacts via phone, email, and live chat, adhering to our Customer Service guidelines and procedures in a timely manner as per defined SLAs (Service Level Agreements) * Proactively staying current with internal customer service Standard Operating Procedures (SOPs) to ensure seamless issue resolution * Investigating fraudulent player behavior, taking appropriate actions as per SOP, including monitoring transactions and customer records via internal and external fraud prevention systems * Communicating effectively through Customer Relationship Management and incident tools to resolve customer queries and problems * Providing Know Your Customer and document verification services to customers * Performing additional tasks as required, including updating and creating SOPs, investigating patron complaints, and outbound campaigns * Demonstrating a commitment to ensuring responsible gaming practices * Utilizing internal and external systems to access player personal data, including transaction history, payment details/history, responsible gaming limits, exclusion status, physical location during play, and identity verification to help resolve player queries and problems **Qualifications** To succeed as a Remote Customer Service Agent, you will need: * 6 months to 1 year of experience in a Customer Service position, preferably in a 24/7 Call Center environment * High School diploma (or equivalent) * Excellent written and verbal communication skills, capable of explaining technical issues in a comprehensive manner * Strong time management skills that enable you to perform and deliver results with high work volumes * A flexible team player who is willing to do ad-hoc tasks, quickly shift work priorities, and take on additional tasks as needed * Enthusiastic and positive attitude, with a strong desire to learn all aspects of the business * Ability and willingness to operate in a 24/7, shift work environment **Nice to Haves** While not required, the following qualifications are highly desirable: * Previous experience in the Online Gaming industry * Any technical certification or secondary education * Experience in a 24/7 call center **Supervisory Responsibilities** This position has no supervisory responsibilities. **Physical Requirements** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment. **Work Conditions** As a Remote Customer Service Agent, you will be working in a highly regulated gaming industry, and as such, you may be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation, or contracts. In order to ensure blithequark complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, blithequark requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. **Benefits** As a Remote Customer Service Agent, you will enjoy: * Competitive hourly rate of $16.00 per hour * 401(k) plan * Dental insurance * Flexible schedule * Health insurance * Paid time off * Referral program * Vision insurance * Work from home * Opportunity to work in a dynamic and innovative industry **Work Environment** As a Remote Customer Service Agent, you will be working from home, with the flexibility to work during various shifts, including: * 8-hour shifts * Day shift * Evening shift * Morning shift * Night shift * Overnight shift **Weekly Day Range** Monday to Friday, with weekends as needed. **Work Setting** Remote, with the flexibility to work from home. **Education** High school or equivalent (Required) **Experience** Customer service experience (Preferred) **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for the Remote Customer Service Agent position at blithequark. Please visit our website to submit your application and join our dynamic team. Apply Job! Apply for this job