**Experienced Full Stack Customer Experience Manager – Digital Character Development and Omnichannel Experience**

**Job Description:** At arenaflex, we're revolutionizing the way we understand and serve our customers. As a leading retail organization, we're committed to delivering exceptional customer experiences across all touchpoints. Our Client Advanced Character group is at the forefront of this effort, working tirelessly to enhance customer centricity and drive business growth. **About arenaflex:** arenaflex is a dynamic and innovative company that's redefining the retail landscape. With a strong focus on customer experience, we're constantly seeking new ways to improve our services and products. Our commitment to excellence has earned us a reputation as a leader in the industry, and we're proud to be a part of the arenaflex team. **Job Summary:** We're seeking an experienced Full Stack Customer Experience Manager to join our Client Advanced Character group. As a key member of our team, you'll be responsible for driving the development of digital character experiences across various customer touchpoints. Your expertise will help us better understand our customers' needs and preferences, enabling us to deliver personalized and seamless experiences that drive loyalty and growth. **Key Responsibilities:** * Support the development of character client experiences across a predetermined customer experience space (e.g., store service desks, checkout) * Break down existing CX streams at various touchpoints * Design and implement tests for character capture (e.g., phone numbers) * Interpret the customer experience plan that would enhance character capture and utilization at exchange points from paper to execution plan * Foster an execution guide for select experience execution * Collaborate with item, field, and analysis groups to develop examinations * Participate in cross-functional gatherings joining forces with item and surveys and approve tests * Oversee tests in the field * Send tests in arrangement with Walmart field activities groups * Collaborate with analysis to decipher results * Suggest and execute upgrades * Track progress of the examination, set up and execute reporting structure, and foster gauges to beat expected challenges **Partner Management:** * Maintain associations with Walmart groups to ensure effective execution * Catch partner needs, permitting the group to set up important business examination * Assemble and execute correspondence intends to key partners **Requirements:** * Four year college education required * 7+ years in Tasks jobs, preferably with somewhere around 3 years of involvement with retail, store, or Omni climate * 5+ years executing new drives in a store climate * Solid and demonstrated capacity to impact inside partners * Demonstrated insight in executing effective drives * Experience with Lithe techniques and venture the board apparatuses **Preferred Qualifications:** * Authority of cross-practical teams or undertakings * Aces, Bosses: Activities The board * Project The executives - Venture The board Proficient - Accreditation **What You'll Get:** * Competitive compensation * Execution based extra honors * Other incredible advantages for a more joyful brain, body, and wallet * Medical advantages incorporate clinical, vision and dental inclusion * Monetary advantages incorporate 401(k), stock buy and company-paid life coverage * Taken care of time benefits incorporate PTO (counting debilitated leave), parental leave, family care depart, deprivation, jury obligation, and casting a ballot * Different advantages incorporate present moment and long haul inability, organization limits, Military Leave Pay, reception and surrogacy cost repayment, and that's just the beginning **Additional Benefits:** * PTO and additionally PPTO that can be utilized for excursion, debilitated leave, occasions, or different purposes * Live Better U is a Walmart-paid training benefit program for full-time and part-time partners in Walmart and Sam's Club offices * Programs range from secondary school consummation to four year college educations, including English Language Learning and short-structure endorsements * Educational cost, books, and charges are totally paid for by Walmart **How to Apply:** If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you! Apply now to join our team at arenaflex. Apply Job! Apply for this job