**Experienced Full Stack Customer Experience Assistant – Online Exams & Certification Services – Spanish Speaking**

Are you a highly motivated and customer-centric individual with a passion for delivering exceptional service? Do you have a knack for ensuring seamless operations and maintaining the highest level of integrity in online exams and certification services? If so, we invite you to join our dynamic team at blithequark as a Remote Online Exams & Customer Experience Assistant – Spanish Speaking. At blithequark, we are committed to providing top-tier support to our customers while ensuring the integrity of our global certification services. As a key member of our agile team, you will play a vital role in enhancing the efficiency and excellence of our operations. If you are passionate about delivering outstanding service, have excellent communication skills, and are fluent in Spanish, we encourage you to apply for this exciting opportunity. **Job Summary:** As a Remote Online Exams & Customer Experience Assistant – Spanish Speaking, you will be responsible for providing exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels. You will also oversee the secure and fair conduct of certification exams at designated testing centers or online platforms, enforce exam rules and protocols, and handle any technical or procedural issues that may arise during exams. In addition, you will execute administrative tasks related to exam registrations, scheduling, and result processing, maintain accurate and up-to-date records, and collaborate with cross-functional teams to streamline processes and improve operational efficiency. **Key Responsibilities:** * Provide exemplary customer service to candidates, testing centers, and other stakeholders through various communication channels, including email, chat, and phone. * Address inquiries, resolve issues, and ensure a positive customer experience throughout the examination certification process. * Oversee the secure and fair conduct of certification exams at designated testing centers or online platforms. * Enforce exam rules and protocols to maintain the integrity of the certification process. * Handle any technical or procedural issues that may arise during exams. * Execute administrative tasks related to exam registrations, scheduling, and result processing. * Maintain accurate and up-to-date records in our systems, ensuring compliance with established procedures and standards. * Collaborate with cross-functional teams to streamline processes and improve operational efficiency. **What We Look For:** * Bachelor's degree in any discipline (asset) * Previous experience in a similar position or function (considered as an asset) * Prior working experience in the certification of persons and/or training and exam fields (considered an advantage) * Passionate about customer satisfaction * Excellent command of the English and Spanish language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus) * Advanced computer literacy is required (ECDL Advance level certification would be considered a plus) * Excellent interpersonal, verbal, and written communication skills * Well-organized, self-driven, flexible, and able to work in a high-volume, fast-paced, and deadline-driven environment * Availability to work in 24/7 rotating shifts (including some nightshifts on a monthly basis, weekends, and holidays) **What We Offer:** * Monthly bonus upon performance * Work in an international, dynamic, and fun atmosphere * Two free vouchers for all certifications from blithequark's portfolio per year for all employees * Complimentary coffee and tea in all our premises * Huge learning experience in using best practices and global environment * Constant personal and professional development **Working on Home Office (HO) Secure English Language Tests (SELTs):** Any person who is engaged by blithequark to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by blithequark) where the existence of any criminal record and/or bankruptcy must be declared. If working on the SELT service in the UK, background checks will include: * A basic or enhanced Disclosure Barring Service (DBS) check * Right to Work in the UK check (including nationality, identity, and place of residence) * HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC) * Financial background check * Employment reference check If working on the SELT service anywhere in the world (outside of the UK), personnel will undergo background checks that are equivalent to those stated for the UK. **Why Join Us:** At blithequark, we offer a dynamic and fun work environment, opportunities for personal and professional growth, and a chance to work with a global team. We are committed to delivering exceptional service to our customers while maintaining the highest level of integrity in our operations. If you are passionate about delivering outstanding service, have excellent communication skills, and are fluent in Spanish, we encourage you to apply for this exciting opportunity. **How to Apply:** If you are a motivated and customer-centric individual with a passion for delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** All applications will be treated with strict confidentiality. Apply for this job