**Experienced Full Stack Customer Experience Agent – 3rd Shift Remote Customer Service Representative**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? We're seeking an experienced and skilled Customer Experience Agent to join our team as a 3rd Shift Remote Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing top-notch service to our customers, dispatching calls to our technicians, and performing various administrative duties. **About Our Company** Our company is a leading provider of home services, dedicated to delivering exceptional experiences to our customers. We pride ourselves on our commitment to customer satisfaction, and we're looking for talented individuals who share our passion for delivering outstanding service. As a remote customer service representative, you will be an integral part of our team, working closely with our service technicians and customers to ensure seamless communication and timely resolutions. **Job Summary** As a 3rd Shift Remote Customer Service Representative, you will be responsible for: * Answering inbound phone calls to schedule jobs and handle customer service inquiries * Initiating outbound phone calls for scheduling of service calls * Handling various customer inquiries and requests efficiently and accurately * Dispatching the correct technician (based on qualifications, geography, customer preference) to each job * Utilizing Service Titan software to effectively plan and dispatch jobs * Proactively communicating with customers regarding estimated arrival times, technician details, etc. * Communicating with technicians regarding availability, expected completion time, etc. * Ensuring accuracy of details (customer name, phone number, address, etc.) on all scheduled calls * Performing a variety of administrative duties as requested by your direct supervisor and other managers in the company * High interaction with service technicians and various customers from residential to commercial * Other duties as assigned **Key Responsibilities** * Answer inbound phone calls to schedule jobs and handle customer service inquiries * Initiate outbound phone calls for scheduling of service calls * Handle various customer inquiries and requests efficiently and accurately * Dispatch the correct technician (based on qualifications, geography, customer preference) to each job * Utilize Service Titan software to effectively plan and dispatch jobs * Proactively communicate with customers regarding estimated arrival times, technician details, etc. * Communicate with technicians regarding availability, expected completion time, etc. * Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls * Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company * High interaction with service technicians and various customers from residential to commercial **Essential Qualifications** * Must live in Illinois * Must be familiar with the surrounding Chicagoland area * High school diploma or equivalent (GED) * Minimum of 3 years relevant work experience in customer service environment * Previous dispatch experience a plus * Strong verbal and written communication skills * Plumbing, Electric & HVAC experience a Plus * Attention to detail * Ability to manage priorities and workflow * Ability to deal effectively with a diversity of individuals at all organizational levels * Versatility, flexibility, and a willingness to work within constantly changing priorities * Proficient in Microsoft Office * Ability to work from home efficiently * Ability and willingness to work nights and weekends **Preferred Qualifications** * Previous experience in a customer service environment * Previous dispatch experience * Strong knowledge of plumbing, electric, and HVAC systems * Experience with Service Titan software * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment * Strong attention to detail and organizational skills * Ability to manage priorities and workflow * Strong verbal and written communication skills * Ability to deal effectively with a diversity of individuals at all organizational levels * Versatility, flexibility, and a willingness to work within constantly changing priorities * Proficient in Microsoft Office * Ability to work from home efficiently **Career Growth Opportunities and Learning Benefits** * On-site training facility for continuous employee development * Paid Time Off (PTO) * Paid Holidays * Tuition Reimbursement * Professional development assistance * Referral program **Work Environment and Company Culture** * Remote work environment * Flexible scheduling * Collaborative and dynamic team environment * Opportunities for growth and development * Recognition and rewards for outstanding performance **Compensation, Perks, and Benefits** * $20/hour pay rate * Medical, Dental & Vision Insurance * Supplemental AFLAC Insurance Options * 401(k) Plan with Company Match * Company-provided Life Insurance * Employee discounts on company-provided services * Paid Time Off (PTO) * Paid Holidays * Tuition Reimbursement * Professional development assistance * Referral program **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job