**Experienced Full Stack Customer Care Professional – Small Business Sales and Service**

At blithequark, we're committed to empowering our customers and colleagues to achieve their full potential. As a key member of our Control Management organization, you'll play a vital role in delivering exceptional customer experiences and driving business growth through our Small Business Services (SBS) products. If you're passionate about building strong relationships, providing remarkable service, and selling innovative solutions, we invite you to join our dynamic team as a Customer Care Professional. **About blithequark** blithequark is a global leader in the financial services industry, renowned for our commitment to customer satisfaction and community involvement. Our company values are built on a foundation of integrity, teamwork, and a passion for excellence. As a blithequark colleague, you'll become part of a diverse and inclusive community that values your contributions, supports your growth, and encourages you to make a meaningful impact. **Join the blithequark Team** At blithequark, we believe that our colleagues are the driving force behind our success. As a Customer Care Professional, you'll have the opportunity to create positive interactions with our customers every day, from curating unique travel or lifestyle experiences to helping them with their everyday needs. You'll also have access to industry-leading training and ongoing coaching, enabling you to continually set the standard for world-class, customer-first service. **Key Responsibilities** As a Customer Care Professional, your primary responsibilities will include: * Service inbound calls while engaging and consulting with small business owners and decision makers, learning about their needs, and recommending the right blithequark SBS products * Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefits, and other elements of blithequark Small Business Services * Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales * Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment * Document necessary account information according to established policies and procedures * Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices **Minimum Qualifications** To be successful in this role, you'll need: * Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication * Proven success in a customer service and sales environment (two years+) * Ability to work in a fast-paced metric-driven environment with proficient multitasking and navigation in a web-based environment * High school diploma or equivalent required; education benefits available * Availability to work Monday-Sunday, 7:00 am EST - 1:00 am EST **Preferred Qualifications** While not required, experience owning or working in a small business is a plus. **Work Environment and Culture** As a blithequark colleague, you'll work in a hybrid model from our Phoenix Desert Ridge Service Center. Based on business needs, training may be held 100% on-site or virtually. After the first 90 days, you'll work within the hybrid model. Our company culture values diversity, inclusion, and employee well-being, offering a range of benefits and programs to support your holistic well-being. **Compensation and Benefits** We offer a competitive hourly rate of $20.00 to $21.65, plus bonus and benefits. Our benefits package includes: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Career Growth Opportunities** At blithequark, we're committed to helping you grow and develop your skills. As a Customer Care Professional, you'll have access to industry-leading training and ongoing coaching, enabling you to continually set the standard for world-class, customer-first service. Our company values diversity, inclusion, and employee well-being, offering a range of benefits and programs to support your holistic well-being. **Equal Opportunity Employer** blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **Apply Now** If you're passionate about delivering exceptional customer experiences and driving business growth through our Small Business Services (SBS) products, we invite you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining our dynamic team at blithequark. Apply Job! Apply for this job