**Experienced Full Stack Consumer Loan Specialist – Sales Customer Service in Lawrenceville, GA at arenaflex**
Are you a results-driven professional with a passion for delivering exceptional customer experiences and driving sales growth in the financial services industry? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading provider of consumer loans and financial services, as a Senior Consumer Loan Specialist – Sales Customer Service in Lawrenceville, GA.
**About arenaflex**
arenaflex has been helping customers meet their personal finance goals for over 70 years by providing a variety of consumer loans, flexible lending options, and unparalleled customer service. With a strong commitment to our customers and community, we strive to make a positive impact in every interaction. Our Core Values of Our Team, Our Customers, and Our Performance guide everything we do, and we're dedicated to giving back through philanthropic efforts, such as our annual fundraisers for the Juvenile Diabetes Research Foundation (JDRF) and the American Cancer Society.
**Job Summary**
As a Senior Consumer Loan Specialist – Sales Customer Service, you will play a critical role in driving sales growth, delivering exceptional customer experiences, and contributing to the success of our branch team. You will be responsible for originating new loan business, evaluating customer needs, and recommending the best consumer loan and voluntary product solutions. Your strong communication and customer relations skills, combined with your ability to work well independently and as part of a team, will enable you to consistently meet or exceed loan goals and provide outstanding customer care.
**Key Responsibilities**
* Actively seek opportunities to originate new loan business with new and existing customers
* Evaluate customer needs to recommend the best consumer loan and voluntary product solutions
* Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants
* Assist potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing
* Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans
* Close loans, assemble loan folders, and break down files
* Consistently meet or exceed loan goals
* Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio
* Apply analytical skills to quickly and efficiently resolve any customer issues
* Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures, and compliance
* Process insurance claims, follow-ups, and payments daily and maintain insurance log
* Provide excellent customer care through daily transactions, customer inquiries, and problem resolution
* Adhere to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance
* Answer incoming phone calls; check branch's voicemail
* Assist Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit, and importing live checks
**Requirements**
* High school diploma or equivalent
* Minimum of 2 years of experience in a goal-oriented, incentive-based sales role
* 1+ years of experience in the consumer finance industry preferred
* Professional demeanor, positive attitude, strong communication, and customer relations skills
* Ability to work well independently, as well as a dedicated team member
* Ability to work in a fast-paced environment and successfully navigate priorities
* Proficiency with Windows and Microsoft Office Suite
* Valid driver's license, reliable transportation, and auto insurance
* Willingness to comply with our company policy regarding employment credit check, background checks, and drug screening
* Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state's department of insurance.
**Benefits**
* Competitive compensation package, including a base salary of $36,000 per year (paid hourly) and an uncapped monthly bonus that averages $8,000 annually
* Amazing benefits and perks, including:
+ Health, dental, and vision insurance with employer contribution
+ 15 days of Paid Time Off (PTO) to start + 1 additional personal day
+ 401(k) plan with company match after one year
+ Company-provided Life Insurance and Long Term Disability
+ Employee Assistance Program - Confidential mental health support
* Additional benefits with arenaflex include:
+ Employee of the Month Program
+ Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
+ Professional offices with a friendly team environment
**Why Join arenaflex?**
* Opportunity to work for a growing company with a strong commitment to customer satisfaction and community involvement
* Competitive compensation and benefits package
* Professional development and growth opportunities
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and results-driven professional looking for a challenging and rewarding career opportunity, we invite you to apply for the Senior Consumer Loan Specialist – Sales Customer Service position at arenaflex. Please submit your application, including your resume and cover letter, through our website or by clicking the "Apply for the job now!" button below.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age, disability, or veteran status in employment opportunities and benefits. arenaflex maintains a Drug-Free Workplace.
Apply for this job
**About arenaflex**
arenaflex has been helping customers meet their personal finance goals for over 70 years by providing a variety of consumer loans, flexible lending options, and unparalleled customer service. With a strong commitment to our customers and community, we strive to make a positive impact in every interaction. Our Core Values of Our Team, Our Customers, and Our Performance guide everything we do, and we're dedicated to giving back through philanthropic efforts, such as our annual fundraisers for the Juvenile Diabetes Research Foundation (JDRF) and the American Cancer Society.
**Job Summary**
As a Senior Consumer Loan Specialist – Sales Customer Service, you will play a critical role in driving sales growth, delivering exceptional customer experiences, and contributing to the success of our branch team. You will be responsible for originating new loan business, evaluating customer needs, and recommending the best consumer loan and voluntary product solutions. Your strong communication and customer relations skills, combined with your ability to work well independently and as part of a team, will enable you to consistently meet or exceed loan goals and provide outstanding customer care.
**Key Responsibilities**
* Actively seek opportunities to originate new loan business with new and existing customers
* Evaluate customer needs to recommend the best consumer loan and voluntary product solutions
* Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants
* Assist potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing
* Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans
* Close loans, assemble loan folders, and break down files
* Consistently meet or exceed loan goals
* Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio
* Apply analytical skills to quickly and efficiently resolve any customer issues
* Effectively build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures, and compliance
* Process insurance claims, follow-ups, and payments daily and maintain insurance log
* Provide excellent customer care through daily transactions, customer inquiries, and problem resolution
* Adhere to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance
* Answer incoming phone calls; check branch's voicemail
* Assist Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit, and importing live checks
**Requirements**
* High school diploma or equivalent
* Minimum of 2 years of experience in a goal-oriented, incentive-based sales role
* 1+ years of experience in the consumer finance industry preferred
* Professional demeanor, positive attitude, strong communication, and customer relations skills
* Ability to work well independently, as well as a dedicated team member
* Ability to work in a fast-paced environment and successfully navigate priorities
* Proficiency with Windows and Microsoft Office Suite
* Valid driver's license, reliable transportation, and auto insurance
* Willingness to comply with our company policy regarding employment credit check, background checks, and drug screening
* Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state's department of insurance.
**Benefits**
* Competitive compensation package, including a base salary of $36,000 per year (paid hourly) and an uncapped monthly bonus that averages $8,000 annually
* Amazing benefits and perks, including:
+ Health, dental, and vision insurance with employer contribution
+ 15 days of Paid Time Off (PTO) to start + 1 additional personal day
+ 401(k) plan with company match after one year
+ Company-provided Life Insurance and Long Term Disability
+ Employee Assistance Program - Confidential mental health support
* Additional benefits with arenaflex include:
+ Employee of the Month Program
+ Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
+ Professional offices with a friendly team environment
**Why Join arenaflex?**
* Opportunity to work for a growing company with a strong commitment to customer satisfaction and community involvement
* Competitive compensation and benefits package
* Professional development and growth opportunities
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and results-driven professional looking for a challenging and rewarding career opportunity, we invite you to apply for the Senior Consumer Loan Specialist – Sales Customer Service position at arenaflex. Please submit your application, including your resume and cover letter, through our website or by clicking the "Apply for the job now!" button below.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age, disability, or veteran status in employment opportunities and benefits. arenaflex maintains a Drug-Free Workplace.
Apply for this job