**Experienced Full Stack Cloud Support Engineer – Azure Customer Experience Engineering**

Are you a seasoned cloud expert with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! At blithequark, we're on a mission to empower everyone and every organization around the world to achieve more, and we're looking for talented individuals like you to join our team. **About blithequark** blithequark is a global leader in the technology industry, and our Azure Customer Experience Engineering team is at the forefront of delivering world-class support to our customers. We're a diverse and inclusive team of experts who are passionate about cloud computing, and we're committed to making a positive impact on our customers' lives. **About the Role** As a Senior Customer Experience Engineer, you'll be the primary support and engineering representative responsible for our customers' Azure support experience. You'll work collaboratively with our functional team, including Customer Success Managers, Cloud Solution Architects, and Support Escalation Engineers, to resolve complex critical issues and support customer projects on Azure. You'll also act as the customer spokesperson in Azure to resolve issues and support critical platform development/support needs for customers. **Responsibilities** * Use engineering tools, customer support, and direct customer feedback to identify and report product defects/signs, defective equipment, or customer merchandise issues. * Track customer issues, work with customers and partners to understand issues, notify them of active events, and communicate progress and next steps to customers. * Facilitate or investigate and resolve issues using diagnostics with minimal supervision. * Collect customer and partner feedback to learn more about product usage and identify features, knowledge gaps, and key performance indicators (KPIs) of current products. * Improve products by implementing new features/tools with minimal guidance. * Help customers and partners stay up to date on best practices by sharing content through various forums. * Identify and implement potential development opportunities in products and business processes (e.g., shadowing, training) for growth and development and demonstrate the ability/skills to resolve customer issues. * Perform health checks to ensure that the customer's environment (e.g., products, services, features) is correctly configured and configured for deployment. * Provide customers with guidance on how to understand and use the new text. * Serve as a liaison between the engineering team and customers throughout the solution lifecycle with minimal guidance. * Perform reviews on new deployments with minimal guidance to identify differences. * Work with customers to understand their business and availability requirements and help them develop guidance to meet their deployment requirements. * Serves as a point of connection and resolves customer issues by escalating specific customer issues to the appropriate team. * Communicate progress and manage stakeholders on progress. * Manage escalation of customer issues to support or teamwork with some oversight. **Requirements** * Bachelor's degree in engineering, computer science, or a related field and at least 4 years of experience in the software industry or equivalent knowledge. * Candidates must be able to comply with blithequark, customer, and/or government security regulations. * These requirements include but are not limited to, security checks such as: + Microsoft Cloud Background Check: This position requires passing a Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. * Additional traits/qualifications: + Bachelor's degree in engineering, computer science, or a related field and 8+ years of experience in software engineering. + OR Master's degree in engineering or related field and at least 3 years of experience in technology-related software or equivalent knowledge. + Over 2 years of customer service. + Excellent communication skills: ability to empathize with customers and convey their trust. Ability to explain technical issues to a broad audience. + You can prioritize and advocate for your customers' needs through the appropriate channels. Take ownership and work to resolve problems. + Some understanding of cloud computing technologies. Possibly demonstrate excellence in one or more of the following areas: - Core IaaS: Compute, Storage, Networking, Availability - Data and Big Data Platform: SQL Server, Azure SQL DB, Hdinsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory/Data Brick - Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Services, IoT Suite, Mobile Apps, etc. - Certificates and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc. Cosmos DB, Azure Kubernetes Service - Experience using one or more automation languages (Powershell, Python, C#, Open Source) **Preferred Qualifications** * Experience working with cloud-based technologies, including Azure, AWS, or Google Cloud. * Strong understanding of cloud computing concepts, including scalability, reliability, and security. * Excellent problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions. * Strong communication and interpersonal skills, with the ability to work effectively with customers, partners, and internal stakeholders. * Experience working in a fast-paced, dynamic environment, with the ability to prioritize tasks and manage multiple projects simultaneously. **What We Offer** * Competitive salary and benefits package, including health insurance, mental health support, health services, 401(k) plan, bonus, holidays and holidays, sick leave, parental leave, remote desktop, flexible work hours, training and development, tuition reimbursement, employee discounts, employee assistance program (EAP), diversity and inclusion initiatives, employee network, household items, and charitable opportunities. * Opportunity to work with a global leader in the technology industry, with a reputation for innovation and excellence. * Collaborative and dynamic work environment, with a focus on teamwork and customer satisfaction. * Professional development opportunities, including training, mentorship, and career advancement. * Recognition and rewards for outstanding performance and contributions to the team. **How to Apply** If you're a motivated and experienced cloud expert who is passionate about delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website at [ We can't wait to hear from you! Apply for this job