Experienced Eyewear Customer Service and Sales Advisor – Delivering Personalized Vision Care and Exceptional Patient Experience at blithequark

Introduction to blithequark Imagine starting a new career journey where you can make a real difference in people's lives. At blithequark, we are dedicated to providing the highest quality vision care to our patients, and we are looking for talented individuals to join our team. As an Eyewear Customer Service and Sales Advisor, you will play a vital role in delivering personalized eyecare and exceptional patient experiences. Our company is built on a foundation of trust, relationship-building, and a passion for helping others. If you are looking for a career that is both rewarding and challenging, we encourage you to apply for this exciting opportunity. About the Role As an Eyewear Customer Service and Sales Advisor at blithequark, you will be responsible for providing personalized eyecare to our patients, supporting our team of doctors and knowledgeable staff, and helping our patients see, look, and be their best. You will be provided with comprehensive training and tools to learn about the industry and our products, so no prior optical experience is required. You will work closely with our patients to understand their needs, advise them on the best eyewear options, and provide exceptional customer service. This role reports to the Office General Manager and requires some weekend and evening shifts. Key Responsibilities Provide patients with exceptional customer service by understanding and advising on their needs Assist patients in the eyewear/frame/lens selection process by using knowledge of product lines and options to educate them on the best fit Consistently deliver sales plans and office goals through cultivating a patient experience built on relationship-building and trust Provide patients with comprehensive explanations of insurance benefits Utilize company-provided training to fit, measure, and adjust eyeglasses from our wide selection of stylish eyewear Complete optometric tasks in partnership with our Office Optometrist to best serve the patient and their selected lenses or frames Collaborate with doctors and team members to provide a seamless patient experience Communicate and demonstrate the blithequark values and brand philosophy while working with patients Participate in other office duties as assigned About You To be successful in this role, you should have experience in a customer-facing or sales-related position, preferably in the retail, hospitality, or optical field. However, we are willing to train the right candidate, so prior experience is not essential. You should have a proactive approach to problem-solving, an entrepreneurial spirit, and a willingness to learn about the industry, products, and services. You should be a friendly, caring, and patient-centric person who thrives in a fast-paced environment and is a team player who is willing to collaborate to provide the best patient experience. Essential Qualifications Experience in a customer-facing or sales-related position (retail, hospitality, or optical field preferred) A proactive approach to problem-solving with an entrepreneurial spirit Willingness to learn about the industry, products, and services Ability to sell with a desire to meet office goals and a "can-do" attitude Friendly, caring, and patient-centric person who thrives in a fast-paced environment Team player who is willing to collaborate to provide the best patient experience Preferred Qualifications Prior experience in the optical field or a related industry Knowledge of eyewear products and services Experience working with patients or customers in a healthcare setting Strong communication and interpersonal skills Ability to work in a fast-paced environment and prioritize tasks effectively Growth and Development Opportunities At blithequark, we are committed to helping our employees grow and develop their careers. As an Eyewear Customer Service and Sales Advisor, you will have access to role-specific training programs, opportunities to earn bonuses and commission, and a comprehensive benefits package, including medical and dental coverage, tax-free savings plans, life insurance, and more. You will also be able to participate in our vision coverage and associate discounts on our products, as well as our 401(k) with a competitive company match. Additionally, you will accrue PTO and paid holidays from day one. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive work environment. We believe in fostering a culture of trust, respect, and open communication, where our employees feel valued and supported. We are a team-oriented organization that encourages collaboration, creativity, and innovation. Our company values drive our actions, and we are committed to providing exceptional patient experiences and making a positive impact in our communities. Compensation and Benefits We offer a competitive compensation package, including a base salary, bonuses, and commission opportunities. Our benefits package includes medical and dental coverage, tax-free savings plans, life insurance, and more. We also offer a 401(k) with a competitive company match, vision coverage, and associate discounts on our products. Additionally, you will accrue PTO and paid holidays from day one. Conclusion If you are a motivated and patient-centric individual who is passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. As an Eyewear Customer Service and Sales Advisor at blithequark, you will be part of a dynamic team that is dedicated to providing the highest quality vision care to our patients. You will have the opportunity to grow and develop your career, work in a positive and inclusive work environment, and make a real difference in your community. Apply today and start your journey with blithequark! Equal Opportunity Employer blithequark is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. blithequark will not tolerate discrimination or harassment based on any of these characteristics. Apply for this job