Experienced External Support Engineer – Content Tools and Workflow Optimization for Netflix's Global Content Creation Teams
Join the Netflix Team as an External Support Engineer and Be the Bridge Between Content Creators and Tools Engineering
Are you passionate about technology, content creation, and delivering exceptional user experiences? Do you have a knack for troubleshooting, communication, and collaboration? Netflix, the world's leading streaming entertainment service, is seeking an experienced External Support Engineer to join our team. As an External Support Engineer, you will play a critical role in supporting external content creation teams that use the tools provided by our internal development team. You will be the first point of contact for content teams when they encounter issues with tools and will work closely with the tools engineering team to resolve problems efficiently.
About Netflix and Our Industry
Netflix is a pioneer in the streaming entertainment industry, with over 220 million subscribers in over 190 countries. Our mission is to provide high-quality, engaging content to our users, and we rely on talented professionals like you to help us achieve this goal. Our company culture values innovation, creativity, and collaboration, and we offer a dynamic and supportive work environment that encourages growth and learning.
Key Responsibilities
As an External Support Engineer, your primary responsibilities will include:
Providing technical support to content/external teams regarding the use of content tools, including troubleshooting and resolving issues
Creating reference materials and providing training to get external teams up to speed with the toolset
Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
Escalating complex or problematic issues to the tool development team and working with production to track these issues in JIRA
Advocating for tools, workflow improvements, and suggestions from external teams
Partnering with other engineers to develop tools and processes that improve efficiency and quality
Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
Exemplifying reliability, accountability, and professionalism in all work-related interactions
Essential and Preferred Qualifications
To be successful in this role, you will need:
Essential Qualifications:
Computer Science or related degree, or equivalent work experience
Experience supporting a live service or tool environment
Ability to read and understand C# code
Good written and verbal communication skills, including working with external partners
Positive attitude and ability to receive and provide objective and constructive feedback
Excellent organization skills
Self-motivating; able to prioritize and manage numerous requests simultaneously
Preferred Qualifications:
Unity 3D game and tool development experience
Experience with Jira, Confluence, or other defect tracking software
iOS and Android mobile development experience
5 years' experience in delivering production-level code in a professional environment
Career Growth Opportunities and Learning Benefits
At Netflix, we believe in empowering our employees to grow and develop their skills. As an External Support Engineer, you will have opportunities to:
Collaborate with experienced engineers and learn from their expertise
Develop new skills in content tools and workflow optimization
Participate in training and development programs to enhance your technical and soft skills
Contribute to the development of new tools and processes that improve efficiency and quality
Work Environment and Company Culture
At Netflix, we offer a dynamic and supportive work environment that encourages growth and learning. Our company culture values:
Innovation and creativity
Collaboration and teamwork
Diversity and inclusion
Flexibility and work-life balance
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
Competitive salary range of $150,000 - $325,000 per year, depending on experience and location
Stock options
Comprehensive benefits package, including health, dental, and vision insurance
Flexible work arrangements, including remote work options
Opportunities for career growth and development
Conclusion
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity as an External Support Engineer at Netflix. As a member of our team, you will play a critical role in supporting external content creation teams and contributing to the development of new tools and processes that improve efficiency and quality. We offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive compensation package. Don't miss this chance to join our team and be part of the Netflix story!
Apply now and take the first step towards a rewarding career at Netflix!
Apply Now
Are you passionate about technology, content creation, and delivering exceptional user experiences? Do you have a knack for troubleshooting, communication, and collaboration? Netflix, the world's leading streaming entertainment service, is seeking an experienced External Support Engineer to join our team. As an External Support Engineer, you will play a critical role in supporting external content creation teams that use the tools provided by our internal development team. You will be the first point of contact for content teams when they encounter issues with tools and will work closely with the tools engineering team to resolve problems efficiently.
About Netflix and Our Industry
Netflix is a pioneer in the streaming entertainment industry, with over 220 million subscribers in over 190 countries. Our mission is to provide high-quality, engaging content to our users, and we rely on talented professionals like you to help us achieve this goal. Our company culture values innovation, creativity, and collaboration, and we offer a dynamic and supportive work environment that encourages growth and learning.
Key Responsibilities
As an External Support Engineer, your primary responsibilities will include:
Providing technical support to content/external teams regarding the use of content tools, including troubleshooting and resolving issues
Creating reference materials and providing training to get external teams up to speed with the toolset
Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
Escalating complex or problematic issues to the tool development team and working with production to track these issues in JIRA
Advocating for tools, workflow improvements, and suggestions from external teams
Partnering with other engineers to develop tools and processes that improve efficiency and quality
Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
Exemplifying reliability, accountability, and professionalism in all work-related interactions
Essential and Preferred Qualifications
To be successful in this role, you will need:
Essential Qualifications:
Computer Science or related degree, or equivalent work experience
Experience supporting a live service or tool environment
Ability to read and understand C# code
Good written and verbal communication skills, including working with external partners
Positive attitude and ability to receive and provide objective and constructive feedback
Excellent organization skills
Self-motivating; able to prioritize and manage numerous requests simultaneously
Preferred Qualifications:
Unity 3D game and tool development experience
Experience with Jira, Confluence, or other defect tracking software
iOS and Android mobile development experience
5 years' experience in delivering production-level code in a professional environment
Career Growth Opportunities and Learning Benefits
At Netflix, we believe in empowering our employees to grow and develop their skills. As an External Support Engineer, you will have opportunities to:
Collaborate with experienced engineers and learn from their expertise
Develop new skills in content tools and workflow optimization
Participate in training and development programs to enhance your technical and soft skills
Contribute to the development of new tools and processes that improve efficiency and quality
Work Environment and Company Culture
At Netflix, we offer a dynamic and supportive work environment that encourages growth and learning. Our company culture values:
Innovation and creativity
Collaboration and teamwork
Diversity and inclusion
Flexibility and work-life balance
Compensation, Perks, and Benefits
We offer a comprehensive compensation package that includes:
Competitive salary range of $150,000 - $325,000 per year, depending on experience and location
Stock options
Comprehensive benefits package, including health, dental, and vision insurance
Flexible work arrangements, including remote work options
Opportunities for career growth and development
Conclusion
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity as an External Support Engineer at Netflix. As a member of our team, you will play a critical role in supporting external content creation teams and contributing to the development of new tools and processes that improve efficiency and quality. We offer a dynamic and supportive work environment, opportunities for career growth and development, and a comprehensive compensation package. Don't miss this chance to join our team and be part of the Netflix story!
Apply now and take the first step towards a rewarding career at Netflix!
Apply Now