**Experienced External Support Engineer β Bridging Content Teams and Tools Engineering**
Are you a tech-savvy individual with a passion for problem-solving and collaboration? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at Netflix as an External Support Engineer. As a key member of our tools engineering team, you will serve as the bridge between content creation teams and our internal development team, ensuring seamless communication and efficient issue resolution.
**About Netflix**
Netflix is a global leader in streaming entertainment, producing and distributing original content that captivates audiences worldwide. Our innovative approach to storytelling and technology has disrupted the entertainment industry, and we continue to push the boundaries of what's possible. As a Netflix employee, you'll be part of a diverse and inclusive team that values creativity, collaboration, and continuous learning.
**Job Summary**
As an External Support Engineer, you will be responsible for providing technical support to content teams, creating reference materials, and solving complex issues with tools and workflows. You will work closely with our tools engineering team to develop and improve our toolset, ensuring that content teams have the resources they need to succeed. Your expertise will help drive features from concept to completion, and your passion for problem-solving will make you an invaluable asset to our team.
**Key Responsibilities**
* Provide technical support to content teams, addressing their questions and concerns regarding the use of content tools
* Create reference materials, such as user guides and tutorials, to help content teams get up to speed with our toolset
* Solve and debug complex issues with tools and workflows, working closely with content teams to resolve issues quickly and efficiently
* Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
* Advocate for tools and workflow improvements, gathering feedback from content teams and presenting recommendations to the tools engineering team
* Partner with other engineers to develop tools and processes that improve efficiency and quality
* Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
* Exemplify reliability, accountability, and professionalism in all work-related interactions
**Skills and Abilities**
* Ability to read and understand C# code
* Good written and verbal communication, including working with external partners
* Positive attitude and ability to receive and provide objective and constructive feedback
* Excellent organization skills
* Self-motivating; able to prioritize and manage numerous requests simultaneously
* Experience with Jira, Confluence, or other defect tracking software
* Familiarity with Unity 3D game and tool development
* Experience with iOS and Android mobile development
* 5 years of experience in delivering production-level code in a professional environment
**Education and Experience**
* Computer Science or related degree, or equivalent work experience
* Experience supporting a live service or tool environment
* Unity 3D game and tool development experience
* Experience with Jira, Confluence, or other defect tracking software
* iOS and Android mobile development experience
* 5 years of experience in delivering production-level code in a professional environment
**Position Type/Expected Hours of Work**
Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and other work-related activities during this time. As a remote employee, you will have the flexibility to work from anywhere, but we expect you to be available during our core hours.
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Salary and Benefits**
At Netflix, we carefully consider a wide range of compensation factors to determine your personal top-of-market salary. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of Netflix is typically $150,000 - $325,000. In addition to a competitive salary, Netflix offers a comprehensive benefits package, including:
* Medical, dental, and vision insurance
* 401(k) matching program
* Flexible paid time off
* Professional development opportunities
* Access to cutting-edge technology and tools
* Collaborative and inclusive work environment
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for problem-solving and collaboration, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
Apply Now
Apply Now
**About Netflix**
Netflix is a global leader in streaming entertainment, producing and distributing original content that captivates audiences worldwide. Our innovative approach to storytelling and technology has disrupted the entertainment industry, and we continue to push the boundaries of what's possible. As a Netflix employee, you'll be part of a diverse and inclusive team that values creativity, collaboration, and continuous learning.
**Job Summary**
As an External Support Engineer, you will be responsible for providing technical support to content teams, creating reference materials, and solving complex issues with tools and workflows. You will work closely with our tools engineering team to develop and improve our toolset, ensuring that content teams have the resources they need to succeed. Your expertise will help drive features from concept to completion, and your passion for problem-solving will make you an invaluable asset to our team.
**Key Responsibilities**
* Provide technical support to content teams, addressing their questions and concerns regarding the use of content tools
* Create reference materials, such as user guides and tutorials, to help content teams get up to speed with our toolset
* Solve and debug complex issues with tools and workflows, working closely with content teams to resolve issues quickly and efficiently
* Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
* Advocate for tools and workflow improvements, gathering feedback from content teams and presenting recommendations to the tools engineering team
* Partner with other engineers to develop tools and processes that improve efficiency and quality
* Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
* Exemplify reliability, accountability, and professionalism in all work-related interactions
**Skills and Abilities**
* Ability to read and understand C# code
* Good written and verbal communication, including working with external partners
* Positive attitude and ability to receive and provide objective and constructive feedback
* Excellent organization skills
* Self-motivating; able to prioritize and manage numerous requests simultaneously
* Experience with Jira, Confluence, or other defect tracking software
* Familiarity with Unity 3D game and tool development
* Experience with iOS and Android mobile development
* 5 years of experience in delivering production-level code in a professional environment
**Education and Experience**
* Computer Science or related degree, or equivalent work experience
* Experience supporting a live service or tool environment
* Unity 3D game and tool development experience
* Experience with Jira, Confluence, or other defect tracking software
* iOS and Android mobile development experience
* 5 years of experience in delivering production-level code in a professional environment
**Position Type/Expected Hours of Work**
Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and other work-related activities during this time. As a remote employee, you will have the flexibility to work from anywhere, but we expect you to be available during our core hours.
**Other Duties**
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
**Salary and Benefits**
At Netflix, we carefully consider a wide range of compensation factors to determine your personal top-of-market salary. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of Netflix is typically $150,000 - $325,000. In addition to a competitive salary, Netflix offers a comprehensive benefits package, including:
* Medical, dental, and vision insurance
* 401(k) matching program
* Flexible paid time off
* Professional development opportunities
* Access to cutting-edge technology and tools
* Collaborative and inclusive work environment
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for problem-solving and collaboration, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
Apply Now
Apply Now