**Experienced Evening Customer Care Associate - Full Time Opportunity at arenaflex**

Are you a customer service enthusiast with a passion for helping others? Do you thrive in a dynamic environment where no two calls are the same? Look no further! arenaflex is seeking an experienced Evening Customer Care Associate to join our team of dedicated professionals who are committed to delivering exceptional service to our valued members. **About arenaflex** arenaflex is a leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For over two decades, we have been dedicated to helping our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need. **Awards and Recognition** arenaflex has received numerous awards and recognition for our commitment to customer service excellence. Some of our notable awards include: * Excellence in Customer Service Awards: Organization of the Year (Small) * Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner * National Customer Service Association All-Stars Award: Service Organization of the Year * Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW) **Job Summary** As an Evening Customer Care Associate, you will play a critical role in providing guidance, direction, and support to our valued members. You will be responsible for answering a variety of incoming calls from members regarding their healthcare questions and other inquiries. You will build rapport with callers using a friendly, courteous, and professional manner, and determine and execute the best resolution to assist the member based on their needs or requests. **Key Responsibilities** * Answer incoming calls from members regarding their healthcare questions and other inquiries * Build rapport with callers using a friendly, courteous, and professional manner * Verify/Collect demographics and update systems as necessary * Determine and execute the best resolution to assist the member based on their needs or requests * Connect members to appropriate area(s) both internally and externally * Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors * Perform other duties and projects as assigned by management **Requirements** * High School Degree or GED required * Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred * Customer Service experience preferred * Strong Communication skills * Problem solving/issue resolution * Multitasking skills **Benefits** * Competitive hourly rate starting at $16.00 * Comprehensive new-employee training program to help you develop the knowledge and skills you need to succeed in your role * Robust Medical coverage, as well as Dental & Vision benefits * Tuition assistance * 401(k) savings plan with company match * Paid time off (PTO) * Paid holidays * Employee Assistance Programs and Wellness Programs **Work Environment** * Work from home as a remote associate * Flexible scheduling to accommodate your needs * Collaborative and supportive team environment **Career Growth Opportunities** * Opportunities for career growth and advancement within the company * Training and development programs to help you achieve your career goals * Collaborative and supportive team environment that encourages growth and development **How to Apply** If you are a customer service enthusiast with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity. **Pay Transparency Nondiscrimination Provision** The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Don't miss out on this exciting opportunity to join our team of dedicated professionals who are committed to delivering exceptional service to our valued members. Apply now! Apply for this job