**Experienced Equipment Services Logistics Coordinator – Customer Service and Operations**
At arenaflex, we are committed to delivering exceptional customer experiences and operational excellence in the beverage industry. As a Senior Equipment Services Logistics Coordinator, you will play a vital role in ensuring the effective and efficient scheduling of our technicians, providing top-notch customer service, and driving organizational efficiency. If you are a highly organized, detail-oriented, and customer-focused individual with a passion for logistics and operations, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading beverage company that has been a household name for decades. We pride ourselves on our commitment to quality, innovation, and customer satisfaction. Our team of dedicated professionals works tirelessly to ensure that our products are delivered to customers on time, every time. As a Senior Equipment Services Logistics Coordinator, you will be part of a dynamic team that is passionate about delivering exceptional results and making a positive impact on our customers' lives.
**Key Responsibilities**
As a Senior Equipment Services Logistics Coordinator, you will be responsible for the following key tasks:
* **Scheduling and Coordination**: Schedule and coordinate daily activities for 15+ technicians, ensuring that they are equipped with the necessary resources and information to complete their tasks efficiently.
* **Customer Interface**: Interface directly with Field Service Supervisors, customers, and sales teams to provide exceptional customer service and resolve any scheduling or logistical issues that may arise.
* **Scheduling Gaps and Technician Capacity**: Identify gaps in schedules and provide input on technician capacity, ensuring that we have the right resources in place to meet customer demands.
* **Scheduling Exceptions**: Find solutions to scheduling exceptions and collaborate with various teams, including Field Service Supervisors, Team Managers, and other coordinators, to resolve issues and ensure timely completion of service calls.
* **SAP Support**: Work in SAP to support service activities and manage parts ordering, ensuring that we have the necessary inventory and resources to complete service calls efficiently.
* **Project-Related Work**: Handle project-related work such as inventory support, planning for large order requests from sales, and processing returns, ensuring that we are meeting customer needs and driving organizational efficiency.
* **Timely Completion of Service Calls**: Ensure timely completion of service calls in accordance with service level agreements, providing exceptional customer service and meeting arenaflex's quality standards.
* **Ticket Scheduling Issues**: Research and resolve ticket scheduling issues using complex systems, making complex logic-based decisions about customer scheduling priorities when demand exceeds capacity.
* **Incoming Requests and Emails**: Monitor and respond to incoming requests and emails related to special projects, ensuring that we are meeting customer needs and driving organizational efficiency.
* **Strategic Initiatives**: Participate in strategic initiatives to drive organizational efficiency, providing input and recommendations to improve processes and procedures.
**Requirements**
To be successful in this role, you will need to possess the following qualifications and skills:
* **Education**: High school diploma or GED required.
* **Experience**: 1 to 2 years of experience in customer service or logistics/transportation.
* **Organizational Skills**: Strong organizational skills and ability to multi-task, with a focus on meeting deadlines and ensuring timely completion of service calls.
* **Communication Skills**: Advanced communication skills, both verbal and written, with a focus on providing exceptional customer service and resolving scheduling and logistical issues.
* **Technical Skills**: Intermediate skills in Microsoft applications, with a focus on using SAP or similar applications to support service activities and manage parts ordering.
**Nice-to-Haves**
While not required, the following qualifications and skills would be beneficial in this role:
* **Industry Experience**: Experience in the beverage industry is preferred.
* **SAP Familiarity**: Familiarity with SAP or similar applications, with a focus on using these systems to support service activities and manage parts ordering.
**Benefits**
As a Senior Equipment Services Logistics Coordinator at arenaflex, you will enjoy a comprehensive benefits package, including:
* **Health Insurance**: Comprehensive health insurance to ensure your physical and mental well-being.
* **Dental Insurance**: Dental insurance to protect your teeth and gums.
* **401(k)**: A 401(k) plan to help you save for your future.
* **Paid Time Off**: Paid time off to relax and recharge.
* **Vision Insurance**: Vision insurance to protect your eyesight.
* **401(k) Matching**: 401(k) matching to help you grow your retirement savings.
* **Life Insurance**: Life insurance to provide financial security for your loved ones.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for logistics and operations, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We look forward to hearing from you!
Apply Now
**About arenaflex**
arenaflex is a leading beverage company that has been a household name for decades. We pride ourselves on our commitment to quality, innovation, and customer satisfaction. Our team of dedicated professionals works tirelessly to ensure that our products are delivered to customers on time, every time. As a Senior Equipment Services Logistics Coordinator, you will be part of a dynamic team that is passionate about delivering exceptional results and making a positive impact on our customers' lives.
**Key Responsibilities**
As a Senior Equipment Services Logistics Coordinator, you will be responsible for the following key tasks:
* **Scheduling and Coordination**: Schedule and coordinate daily activities for 15+ technicians, ensuring that they are equipped with the necessary resources and information to complete their tasks efficiently.
* **Customer Interface**: Interface directly with Field Service Supervisors, customers, and sales teams to provide exceptional customer service and resolve any scheduling or logistical issues that may arise.
* **Scheduling Gaps and Technician Capacity**: Identify gaps in schedules and provide input on technician capacity, ensuring that we have the right resources in place to meet customer demands.
* **Scheduling Exceptions**: Find solutions to scheduling exceptions and collaborate with various teams, including Field Service Supervisors, Team Managers, and other coordinators, to resolve issues and ensure timely completion of service calls.
* **SAP Support**: Work in SAP to support service activities and manage parts ordering, ensuring that we have the necessary inventory and resources to complete service calls efficiently.
* **Project-Related Work**: Handle project-related work such as inventory support, planning for large order requests from sales, and processing returns, ensuring that we are meeting customer needs and driving organizational efficiency.
* **Timely Completion of Service Calls**: Ensure timely completion of service calls in accordance with service level agreements, providing exceptional customer service and meeting arenaflex's quality standards.
* **Ticket Scheduling Issues**: Research and resolve ticket scheduling issues using complex systems, making complex logic-based decisions about customer scheduling priorities when demand exceeds capacity.
* **Incoming Requests and Emails**: Monitor and respond to incoming requests and emails related to special projects, ensuring that we are meeting customer needs and driving organizational efficiency.
* **Strategic Initiatives**: Participate in strategic initiatives to drive organizational efficiency, providing input and recommendations to improve processes and procedures.
**Requirements**
To be successful in this role, you will need to possess the following qualifications and skills:
* **Education**: High school diploma or GED required.
* **Experience**: 1 to 2 years of experience in customer service or logistics/transportation.
* **Organizational Skills**: Strong organizational skills and ability to multi-task, with a focus on meeting deadlines and ensuring timely completion of service calls.
* **Communication Skills**: Advanced communication skills, both verbal and written, with a focus on providing exceptional customer service and resolving scheduling and logistical issues.
* **Technical Skills**: Intermediate skills in Microsoft applications, with a focus on using SAP or similar applications to support service activities and manage parts ordering.
**Nice-to-Haves**
While not required, the following qualifications and skills would be beneficial in this role:
* **Industry Experience**: Experience in the beverage industry is preferred.
* **SAP Familiarity**: Familiarity with SAP or similar applications, with a focus on using these systems to support service activities and manage parts ordering.
**Benefits**
As a Senior Equipment Services Logistics Coordinator at arenaflex, you will enjoy a comprehensive benefits package, including:
* **Health Insurance**: Comprehensive health insurance to ensure your physical and mental well-being.
* **Dental Insurance**: Dental insurance to protect your teeth and gums.
* **401(k)**: A 401(k) plan to help you save for your future.
* **Paid Time Off**: Paid time off to relax and recharge.
* **Vision Insurance**: Vision insurance to protect your eyesight.
* **401(k) Matching**: 401(k) matching to help you grow your retirement savings.
* **Life Insurance**: Life insurance to provide financial security for your loved ones.
**How to Apply**
If you are a motivated and customer-focused individual with a passion for logistics and operations, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal. We look forward to hearing from you!
Apply Now