**Experienced Equipment Services Coordinator/ Customer Service Representative – Remote Opportunity**

At arenaflex, we're passionate about delivering exceptional customer experiences and driving business success through innovative solutions. As a leading organization in the industry, we're committed to fostering a culture of collaboration, growth, and inclusivity. We're now seeking an experienced Equipment Services Coordinator/ Customer Service Representative to join our dynamic team and contribute to our mission. **About arenaflex** arenaflex is a forward-thinking organization that's dedicated to providing top-notch services to our customers. With a strong focus on innovation, customer satisfaction, and employee development, we're constantly pushing the boundaries of what's possible. Our team is comprised of talented individuals who share a passion for delivering exceptional results and making a meaningful impact. **The Role** As an Equipment Services Coordinator/ Customer Service Representative, you'll play a vital role in ensuring the effective and efficient scheduling of our technicians. This position requires strong organizational skills, excellent communication abilities, and a keen eye for detail. You'll be responsible for: * Scheduling and coordinating daily activities for 15+ technicians * Interfacing directly with Field Service Supervisors, customers, and sales teams * Identifying gaps in schedules and providing input on technician capacity * Finding solutions to scheduling exceptions and collaborating with various teams * Working in SAP to support service activities and managing parts ordering * Handling project-related work such as inventory support and processing returns * Ensuring timely completion of service calls in accordance with service level agreements * Researching and resolving ticket scheduling issues using complex systems * Monitoring and responding to incoming requests and emails related to special projects * Participating in strategic initiatives to drive organizational efficiency **Responsibilities** * Schedule and coordinate daily activities for 15+ technicians * Interface directly with Field Service Supervisors, customers, and sales teams * Identify gaps in schedules and provide input on technician capacity * Find solutions to scheduling exceptions and collaborate with various teams * Work in SAP to support service activities and manage parts ordering * Handle project-related work such as inventory support and processing returns * Ensure timely completion of service calls in accordance with service level agreements * Research and resolve ticket scheduling issues using complex systems * Monitor and respond to incoming requests and emails related to special projects * Participate in strategic initiatives to drive organizational efficiency **Requirements** * High school diploma or GED required * 1 to 2 years of experience in customer service or logistics/transportation * Strong organizational skills and ability to multi-task * Advanced communication skills, both verbal and written * Intermediate skills in Microsoft applications **Nice-to-Haves** * Experience in the beverage industry is preferred * Familiarity with SAP or similar applications **Benefits** * Health insurance * Dental insurance * 401(k) * Paid time off * Vision insurance * 401(k) matching * Life insurance **Why Join arenaflex?** At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of growth, innovation, and collaboration, where our employees can thrive and reach their full potential. As a member of our team, you'll have access to: * Ongoing training and development opportunities * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Flexible work arrangements to support work-life balance * Opportunities for career growth and advancement **How to Apply** If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to our team! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. Apply for this job