**Experienced Director - AO Customer Service – Airline Operations and Customer Experience**

Are you a seasoned leader with a passion for delivering exceptional customer experiences in a fast-paced airline environment? Do you thrive in a dynamic setting where no two days are ever the same? If so, we invite you to join arenaflex as a Director - AO Customer Service, where you'll play a critical role in shaping the future of our airline operations and customer experience. **About arenaflex** arenaflex is a world-leading airline that's on a mission to become the best carrier in the history of flight. Our shared vision – Connecting People, Joining the World – is about more than just getting people from one place to another. It's about creating a global community that's connected, inclusive, and empowered. As a global organization with a presence in many countries, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly. And we're committed to doing it with a truly diverse and comprehensive workforce. **Our Culture** At arenaflex, we're passionate about creating a workplace that's as exciting as our destinations. Our careers come with a competitive benefits package designed to keep you happy, healthy, and well-traveled. From employee-led "Business Asset Gathering" communities to top-notch benefits like parental leave, 401k, and perks like space-available travel, we're a standout workplace that's truly one-of-a-kind. Are you ready to take your career to new heights? **The Role** As a Director - AO Customer Service, you'll be responsible for leading our airport operations team at Chicago's ORD airport. You'll oversee the execution of all aspects of airport operations, including functional exercises above and below the wing. Your key responsibilities will include: * Achieving planned financial targets and maintaining a high-performing and engaged unionized, management, and regulatory workforce * Collaborating with Association leadership to ensure fair and right organization of collective bargaining agreements and continuous positive Association Management relations * Conveying results through leadership, direction, planning, and inspiration * Driving quality metrics (OT:00, STAR, Int'l, MST, Commitment, MBTA) * Supervising Genius Group process * Station Health and Safety: + Guarantees Airplane Damage and LTI objective accomplishment + Upholds PPBM/Pack consistency + Guarantees station late weight consistency + Guarantees Mishap examination and detailing + Participates in audit sheets (PRB, SRB, and ARB) + Fills in as Government office contact (TSA, Airport Power, CBP, Police, Fire, FBI, DPU, FAM) * Employee Exercises: + Guarantees Polite, Mindful, and Deferential workplace (ECI execution) + Responsible for executing preparing program: compulsory, repetitive, and impromptu + Guarantees Worker Commitment and Enablement + Responsible for durable acknowledgment program + Upholds ability the board and progression arranging + Keeps up with shared liability regarding Health Management + Drives Issue Goal Cycle in every space of liability * Financial Execution: + Oversees piece of consolidated financial plan of $50-60M + Guarantees Cost control: cost and capital financial plans accomplishment + Oversees labor conveyance against plan + Drives Upsell execution for the station to meet or surpass objective **Requirements** To succeed in this role, you'll need: * A Bachelor's degree or equivalent significant work experience * 7+ years of management experience in an airport operational environment * Proven results in the management of a multi-division, complex business including tasks, planned operations, business systems, execution metrics, and budgets * Proven progress in the management of people * Proven results in navigation and objective-coordinated management * Demonstrated capacity in issue ID, examination, and activity arranging and information on continuous improvement strategies * Strong experience with functional and corporate cycles and systems * Experience overseeing Health-related programs and administrative requirements * Past experience overseeing in a unionized workforce climate * Departmental Health * Administrative and Strategy consistency * Departmental preparation * Functional oversight for merchant powering activities * Functional oversight for all deicing tasks * Functional oversight for unique services regions (wheelchairs, UMNRs, etc.) * Worldwide Services and arenaflex Club support **What We Offer** As a Director - AO Customer Service at arenaflex, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You'll be part of a dynamic and inclusive team that's passionate about delivering exceptional customer experiences. And, you'll have the chance to make a real impact on our airline operations and customer experience. **How to Apply** If you're a seasoned leader with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume, cover letter, and any relevant documents, through our online portal. We can't wait to hear from you! Apply Now! Apply for this job