**Experienced Digital Savings Operations Live Chat Casual Worker – Remote Opportunity**

At arenaflex, we're on a mission to revolutionize the way people interact with our digital savings proposition. We're seeking a skilled and passionate individual to join our team as a Digital Savings Operations Live Chat Casual Worker. This is a unique opportunity to work remotely, with a flexible schedule that suits your needs, and be part of a dynamic team that's shaping the future of banking. **About arenaflex** arenaflex is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves. **The Role** We're looking for an individual that is passionate, detail-oriented, and an empathetic problem solver to join our Digital Savings Team. You should be passionate about delivering a first-class client experience in a demanding environment supporting clients placing retail deposits with the bank. Your primary responsibilities will be to service clients daily using a Live Chat capability, working with team members to help tailor and enhance our products, resources, and services to something that really adds value to our clients. **Key Responsibilities** * Live Chat agent - using Live Chat functionality, you will be the first point of contact for: + Prospects during the onboarding journey, answering any questions or helping to solve any issues + Clients with servicing needs + Clients who have questions, queries, complaints, or compliments * Identifying clients who are in vulnerable situations and helping to figure out how we can support them * Proactively spotting patterns in the frustrations or needs of our clients, identifying where we can update our processes, tools, or products to improve client experience * Identify and log client complaints, ensuring that clients are treated fairly and can share their thoughts and concerns **Requirements** * To work remotely, you will need to work from home in the UK in a safe, private, and distraction-free environment * A solid internet connection (download speed - 10mbps; upload speed - 3 mbps) * Regulatory Knowledge as applicable to role * To act with integrity at all times and embrace the philosophy of treating our customers fairly * Understand and follow all relevant compliance considerations, including the regulatory environment and appropriate processes, procedures, and their implications * Be able to identify any relevant business risks and escalate them accordingly * Strong communication skills * Experience dealing directly with clients and maintaining client relationships, within a service or sales environment **Desirable Attributes** * A passionate and energetic service mind-set * Ability to work under pressure and to tight time frames * Self-motivated with an ability to work individually and as part of a team * Good listening skills * Previous experience in a Live Chat/Customer Service role * Able to work well in a fast-paced environment * Friendly and client-focused **Our Culture** Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves, which helps to drive innovation, creativity, and ultimately business performance. At arenaflex, we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation. **Benefits** * Competitive salary * Flexible working hours (minimum 8 hours per week) * Training and development opportunities * Collaborative and agile culture * Wellbeing benefits, including: + Wellbeing Subsidy + Corporate Gym Membership + Virtual GP + Peppy Health App (Fertility, Menopause, and Early Parenthood) + Optional Private Medical & Dental Insurance * Monetary benefits, including: + Non-contributory Pension + Discretionary Bonus * Life and Income Protection * Travel benefits, including: + Season Ticket Loan + Electric Vehicle Scheme **How to Apply** If you're passionate about delivering exceptional client experiences and want to be part of a dynamic team that's shaping the future of banking, we encourage you to apply. Don't let our person specification hold you back - we welcome entrepreneurial spirits who are eager to learn and collaborate. To apply, click on the link below: **Accessibility** We commit to ensuring that everyone is fairly assessed during our recruitment process. To assist candidates in completing their application form, Recite Me assistive technology is available on our Careers pages. This can be accessed by clicking on the 'Accessibility Options' link at the top of the page. If you have any form of disability or neurodivergent need and require further assistance in completing your application, please contact the Careers team at [email protected] who will be happy to assist. Apply for this job