**Experienced Desktop Support Specialist – IT Operations Support in arenaflex**

**Join arenaflex, a leading innovator in the tech industry, as we seek an experienced Desktop Support Specialist to join our dynamic team. As a key member of our IT operations support team, you will play a vital role in delivering exceptional technical support to our customers, ensuring seamless operations, and driving business growth.** **About arenaflex** arenaflex is a forward-thinking company that has revolutionized the way we approach technology and innovation. With a strong focus on customer satisfaction, we strive to create an exceptional experience for our customers, partners, and employees alike. Our commitment to excellence, creativity, and collaboration has earned us a reputation as a leader in the industry. **The Role** As a Desktop Support Specialist, you will be responsible for providing high-performance operations support in a fast-paced, dynamic environment. You will troubleshoot, diagnose, report, and resolve technical issues related to Windows, SCCM, Centos Linux, MAC OSX, MS Office, email, network connections, and hardware/peripherals IT systems. Your primary goal will be to deliver exceptional customer support, ensuring that our customers receive efficient, professional, courteous, and proactive assistance. **Key Responsibilities** * Efficient setup and configuration of software, as well as troubleshooting and repair of malfunctioning software in a Linux and Windows environment. * Manage end-user expectations and system troubles using technical and customer service skills. * Control the fundamentals of IT security protocol (account management, etc.). * In association with manufacturing engineers, set up and configure software, as well as troubleshoot and restore malfunctioning software in the computer environment. * Administer mail structures, device installation and configuration, printing structures, set up of third-party software. * Set up and improve PC structures in a networked environment with minimal user interruption. * Properly integrate devices, including printers, scanners, and digitizing capsules, with Linux, Macintosh, and Windows systems. * Examine current strategies, identify areas for improvement, and advise viable solutions. * Actively participate in ongoing technology introduction, improvement discussions, and projects in both an individual and institutional setting. * Control break-restoration expectations with staff and correctly communicate adjustments accordingly. * Study and recommend hardware and software solutions as needed. * Troubleshoot and repair, or set up for repair of defective computer equipment. * Successfully communicate reputation of problems and initiatives in progress to concerned parties on a timely basis. * Identify and advise solutions to technical problems as needed. * Record and communicate machine guide issues with end-users, IT team members, and management. * Carry out unique projects as needed. **Requirements** To be a contributing member of our team, you will have a combination of the following skills: * Degree or Bachelor's degree in Computer Technology or equivalent, or years of desktop support experience in a fast-paced production environment. * Excellent understanding of technology and the role of the patron in relation to the larger IT infrastructure. * Strong skills in Linux running structures (Centos broadly speaking). Command line experience required. Remote control and scripting experience beneficial. * Windows 7 or 10 operating systems experience a plus. * Experience helping 3-D artists and software developers or working in a creative environment is a plus. * Able to communicate in a professional and pleasant way with co-workers. * Tremendous technical, verbal, and written skills. * Self-starter, active, strong organizational skills, and ability to prioritize workload. * Team player that strives to maximize team/department performance. * Element-oriented and able to handle a variety of tasks in an efficient way. * Capable of managing time successfully, triage, and prioritize based on manufacturing desires. * Capable of lifting 22kgs on a regular basis. * Must be willing to participate in a rotating on-call schedule. **What We Offer** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and innovative tools * Flexible work arrangements and remote work options * Comprehensive training and support for ongoing learning and development **How to Apply** If you are a motivated and experienced Desktop Support Specialist looking for a new challenge, please submit your application through our website. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply Job! Apply for this job