**Experienced Dental Customer Service Representative – Transforming Healthcare Experiences**

At blithequark, we're dedicated to building a world of health around every consumer and surrounding ourselves with passionate colleagues who are committed to transforming healthcare. As a leading health solutions company, we reach millions of Americans through our local presence, digital channels, and over 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day. **Job Summary** We're seeking an experienced and empathetic Dental Customer Service Representative to join our team at blithequark. As the face of our organization, you will impact members' service experiences by manner of how you handle customer service inquiries and problems via telephone. You will engage, consult, and educate members based on their unique needs, preferences, and understanding of our plans, tools, and resources to guide them along a clear path to care. **Responsibilities** - Handle customer inquiries and resolve issues based on phone calls from members, providers, and plan sponsors. - Triages resulting rework to appropriate staff. - Documents and tracks contacts with members, providers, and plan sponsors. - Guides members through their plan of benefits, blithequark policy, and procedures, as well as having knowledge of resources to comply with regulatory guidelines. - Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for their best health. - Takes accountability to fully understand the member's needs by building a trusting and caring relationship with the member. - Anticipates customer needs and provides related information to answer unasked questions. - Uses customer service threshold framework to make financial decisions to resolve member issues. - Explains member's rights and responsibilities in accordance with contract. - Educates providers on our self-service options. - Advocates for the member to take them out of the middle, resolving billing conflicts. **Training and Work Schedule** - Training Schedule: 12-13 weeks; 9:30am to 6pm EST Mon - Fri - Permanent Work Schedule (Post training): 9:30am to 6pm EST Mon - Fri **Requirements** - Customer Service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate. - Experience in a production environment. - High School Diploma or Equivalent. **Preferred Qualifications** - Experience in a similar role, preferably in the healthcare industry. - Strong communication and problem-solving skills. - Ability to work in a fast-paced environment and meet productivity standards. - Familiarity with customer service software and systems. **Skills and Competencies** - Excellent communication and interpersonal skills. - Ability to work in a team environment and provide exceptional customer service. - Strong problem-solving and analytical skills. - Ability to adapt to changing priorities and deadlines. - Familiarity with customer service software and systems. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our colleagues' growth and development. We offer a range of training programs, mentorship opportunities, and career advancement possibilities to help you achieve your career goals. Our colleagues have access to a comprehensive learning platform, which includes online courses, webinars, and workshops to enhance their skills and knowledge. **Work Environment and Company Culture** We're proud of our inclusive and supportive work environment, where every colleague feels valued and belongs. Our teams reflect the customers, patients, members, and communities we serve, and we're committed to fostering a workplace where everyone can thrive. We offer a range of benefits and perks to support our colleagues' physical, emotional, and financial well-being, including: - Affordable medical plan options - 401(k) plan with matching company contributions - Employee stock purchase plan - No-cost programs for all colleagues, including wellness screenings, tobacco cessation, and weight management programs - Confidential counseling and financial coaching - Paid time off and flexible work schedules - Family leave and dependent care resources - Colleague assistance programs - Tuition assistance - Retiree medical access - And many other benefits depending on eligibility **Compensation and Benefits** The typical pay range for this role is $17.00 - $31.30 per hour. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. **How to Apply** If you're passionate about transforming healthcare experiences and want to join a team that shares your values, apply now! We anticipate the application window for this opening will close on 09/10/2025. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. Apply for this job