**Experienced Customer Technical Support Representative – Remote Opportunity at arenaflex**
Are you a problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, constantly changing environments? If so, we invite you to join arenaflex, a leading provider of innovative security solutions, as a Customer Technical Support Representative. As a key member of our team, you will play a vital role in helping customers resolve technical issues, de-escalate situations, and provide patient assistance and support.
**About arenaflex**
arenaflex has been a trusted name in the industry since 1874, helping protect and connect families, businesses, and larger commercial customers every day. Our commitment to innovation, advanced technology, and strategic partnerships has enabled us to deliver products and services that help protect life and valuables, whether at home, at work, or on the go. As a company that values purpose and impact, we empower our team members to make a real difference in the lives of our customers.
**Why Join arenaflex?**
* You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and making a positive impact on people's lives.
* You'll have the opportunity to work with cutting-edge technology and innovative solutions that are shaping the future of security and home automation.
* You'll enjoy a comprehensive benefits package, including competitive pay, paid time off, pet insurance, and other perks that support your well-being and career growth.
* You'll have access to ongoing training and development opportunities that will help you build new skills and advance your career.
**Responsibilities**
As a Customer Technical Support Representative at arenaflex, you will be responsible for:
* Providing technical assistance and customer education to customers via inbound phone calls, emails, and chats.
* Troubleshooting technical issues using guided workflows and resolving customer problems in a timely and efficient manner.
* Presenting our Virtual Service Call process to customers, which saves them time and money by resolving issues remotely.
* Assisting customers with scheduling onsite technician visits when necessary, after presenting virtual and self-serve options.
* Providing excellent customer interactions and experiences by using empathy, soft skills, and connecting with customers.
* Maintaining a private work area that is quiet and free of distractions, with adequate internet bandwidth to perform the role.
* Being fluid with changes and receptive to feedback towards ongoing performance improvements and technological enhancements.
**Requirements**
To be successful in this role, you will need:
* High school diploma or equivalent.
* Troubleshooting skills.
* Strong organizational skills.
* Excellent communication skills (both verbal and written).
* Reliable and dependable.
* Ability to empathize and connect with customers.
* Ability to multitask with ease, effectively prioritize tasks, and be a self-starter.
* Demonstrated proficient problem-solving and customer de-escalation skills.
* Minimum of one (1) year of customer service experience required.
* Technical experience is a plus but not required.
**Skills**
* Excellent communication skills.
* Able to type at least 35 wpm.
* Intermediate knowledge of computer applications.
* Strong organizational skills.
**Pay and Benefits**
The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure every employee and applicant feels valued. Visit us at [arenaflex.com/diversity](http://arenaflex.com/diversity) to learn more.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit [arenaflex.com/careers](http://arenaflex.com/careers) to submit your application.
**About arenaflex**
arenaflex has been a trusted name in the industry since 1874, helping protect and connect families, businesses, and larger commercial customers every day. Our commitment to innovation, advanced technology, and strategic partnerships has enabled us to deliver products and services that help protect life and valuables, whether at home, at work, or on the go. As a company that values purpose and impact, we empower our team members to make a real difference in the lives of our customers.
**Why Join arenaflex?**
* You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and making a positive impact on people's lives.
* You'll have the opportunity to work with cutting-edge technology and innovative solutions that are shaping the future of security and home automation.
* You'll enjoy a comprehensive benefits package, including competitive pay, paid time off, pet insurance, and other perks that support your well-being and career growth.
* You'll have access to ongoing training and development opportunities that will help you build new skills and advance your career.
**Responsibilities**
As a Customer Technical Support Representative at arenaflex, you will be responsible for:
* Providing technical assistance and customer education to customers via inbound phone calls, emails, and chats.
* Troubleshooting technical issues using guided workflows and resolving customer problems in a timely and efficient manner.
* Presenting our Virtual Service Call process to customers, which saves them time and money by resolving issues remotely.
* Assisting customers with scheduling onsite technician visits when necessary, after presenting virtual and self-serve options.
* Providing excellent customer interactions and experiences by using empathy, soft skills, and connecting with customers.
* Maintaining a private work area that is quiet and free of distractions, with adequate internet bandwidth to perform the role.
* Being fluid with changes and receptive to feedback towards ongoing performance improvements and technological enhancements.
**Requirements**
To be successful in this role, you will need:
* High school diploma or equivalent.
* Troubleshooting skills.
* Strong organizational skills.
* Excellent communication skills (both verbal and written).
* Reliable and dependable.
* Ability to empathize and connect with customers.
* Ability to multitask with ease, effectively prioritize tasks, and be a self-starter.
* Demonstrated proficient problem-solving and customer de-escalation skills.
* Minimum of one (1) year of customer service experience required.
* Technical experience is a plus but not required.
**Skills**
* Excellent communication skills.
* Able to type at least 35 wpm.
* Intermediate knowledge of computer applications.
* Strong organizational skills.
**Pay and Benefits**
The starting hourly rate for this position is $17.00 per hour and will reach $20.00 per hour after 180 days of employment. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
**Equal Employment Opportunity**
arenaflex is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure every employee and applicant feels valued. Visit us at [arenaflex.com/diversity](http://arenaflex.com/diversity) to learn more.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit [arenaflex.com/careers](http://arenaflex.com/careers) to submit your application.