**Experienced Customer Technical Support Engineer – Steam Turbine Technical Services**
At arenaflex, we're on a mission to revolutionize the energy landscape by harnessing the power of innovation and sustainability. As a Customer Technical Support Engineer, you'll play a pivotal role in helping us achieve this vision by providing top-notch technical support to our customers across the globe. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and are eager to join a dynamic team of experts, we want to hear from you!
**A Day in the Life**
Imagine working in a fast-paced, customer-centric environment where every day brings new challenges and opportunities to make a real impact. As a Customer Technical Support Engineer, you'll be the go-to expert for our customers, providing technical leadership and support across various teams and geographies. Your day will be filled with:
* Collaborating with internal and external stakeholders to create solutions that meet our customers' needs
* Providing technical support and leadership for root cause investigations, inspection and repair quote support, and technical instructions to manufacturing, supply chain management, or field service
* Leading and/or supporting steam turbine R&D projects, performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets
* Reviewing, modifying, and signing off engineering drawings, and providing mark-ups and information to direct drafting personnel
* Providing technical instructions to the field in support of turbine installation or troubleshooting activities, and supporting business cost reduction and process improvement initiatives
**What You Bring**
To succeed in this role, you'll need:
* A Bachelor of Science in Engineering, with a mechanical field preferred
* 3 years of relevant experience, with at least 1 year of technical engineering experience with rotating equipment
* Fundamental understanding of mechanical engineering principles
* Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions
* Rotating equipment product knowledge and familiarity with the product design
* Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions
**Additional Preferred Skills**
* Rotating equipment design experience, preferably of steam turbines
* Background in reliability, manufacturing, design, or operations of rotating equipment
**What We Offer**
As a valued member of our team, you can expect:
* Competitive compensation and benefits package
* Opportunities for career growth and development
* Supportive work culture that values diversity and inclusion
* Paid Time Off and paid holidays
* 401K savings plan with company match
* Family building benefits
* Parental leave
* And much more!
**About arenaflex**
arenaflex is a global leader in the energy technology sector, with a legacy of innovation that spans over 150 years. We're committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what's possible. Our global team is dedicated to decarbonization, new technologies, and energy transformation, and we're passionate about creating a more sustainable future for all.
**Our Commitment to Diversity**
At arenaflex, we believe that diversity is the key to unlocking our full potential. We celebrate character, regardless of ethnic background, gender, age, religion, identity, or disability. We're committed to creating an inclusive work environment that values and respects the unique perspectives and experiences of our employees.
**How to Apply**
If you're ready to join a dynamic team of experts and make a real impact in the energy sector, we want to hear from you! Please submit your application through our website, and don't forget to follow us on social media to stay up-to-date on the latest news and opportunities.
**Equal Employment Opportunity Statement**
arenaflex is an Equal Opportunity and Affirmative Action Employer, committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
**Pay Transparency Non-Discrimination Provision**
arenaflex follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, click here.
**California Privacy Notice**
California residents have the right to receive additional notices about their personal information. To learn more, click here.
Apply Now
Apply Now
**A Day in the Life**
Imagine working in a fast-paced, customer-centric environment where every day brings new challenges and opportunities to make a real impact. As a Customer Technical Support Engineer, you'll be the go-to expert for our customers, providing technical leadership and support across various teams and geographies. Your day will be filled with:
* Collaborating with internal and external stakeholders to create solutions that meet our customers' needs
* Providing technical support and leadership for root cause investigations, inspection and repair quote support, and technical instructions to manufacturing, supply chain management, or field service
* Leading and/or supporting steam turbine R&D projects, performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets
* Reviewing, modifying, and signing off engineering drawings, and providing mark-ups and information to direct drafting personnel
* Providing technical instructions to the field in support of turbine installation or troubleshooting activities, and supporting business cost reduction and process improvement initiatives
**What You Bring**
To succeed in this role, you'll need:
* A Bachelor of Science in Engineering, with a mechanical field preferred
* 3 years of relevant experience, with at least 1 year of technical engineering experience with rotating equipment
* Fundamental understanding of mechanical engineering principles
* Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions
* Rotating equipment product knowledge and familiarity with the product design
* Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions
**Additional Preferred Skills**
* Rotating equipment design experience, preferably of steam turbines
* Background in reliability, manufacturing, design, or operations of rotating equipment
**What We Offer**
As a valued member of our team, you can expect:
* Competitive compensation and benefits package
* Opportunities for career growth and development
* Supportive work culture that values diversity and inclusion
* Paid Time Off and paid holidays
* 401K savings plan with company match
* Family building benefits
* Parental leave
* And much more!
**About arenaflex**
arenaflex is a global leader in the energy technology sector, with a legacy of innovation that spans over 150 years. We're committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what's possible. Our global team is dedicated to decarbonization, new technologies, and energy transformation, and we're passionate about creating a more sustainable future for all.
**Our Commitment to Diversity**
At arenaflex, we believe that diversity is the key to unlocking our full potential. We celebrate character, regardless of ethnic background, gender, age, religion, identity, or disability. We're committed to creating an inclusive work environment that values and respects the unique perspectives and experiences of our employees.
**How to Apply**
If you're ready to join a dynamic team of experts and make a real impact in the energy sector, we want to hear from you! Please submit your application through our website, and don't forget to follow us on social media to stay up-to-date on the latest news and opportunities.
**Equal Employment Opportunity Statement**
arenaflex is an Equal Opportunity and Affirmative Action Employer, committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
**Pay Transparency Non-Discrimination Provision**
arenaflex follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, click here.
**California Privacy Notice**
California residents have the right to receive additional notices about their personal information. To learn more, click here.
Apply Now
Apply Now