**Experienced Customer Support Supervisor - Overnight Shift**

**Join arenaflex, a global leader in the hospitality industry, as we continue to revolutionize the way restaurants, bars, and other venues connect with their guests.** As a Customer Support Supervisor - Overnight Shift, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences. With a strong focus on innovation, collaboration, and growth, we are seeking a hands-on leader who is passionate about building and developing a high-performing team. **About arenaflex** arenaflex is a global leader in the hospitality industry, with a unique insight into the world of restaurants, bars, and other venues. With millions of diners, tens of thousands of restaurants, and 23+ years of experience, we champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations, and increase revenue. Every employee at arenaflex has a tangible impact on what we do and how we do it. You'll also be part of a global network that includes arenaflex and other leading travel brands, working together to deliver exceptional experiences for our customers. **Hospitality is all about taking care of others, and it defines our culture.** We believe in creating a welcoming and inclusive environment, where our employees feel valued, supported, and empowered to succeed. Our culture is built on the principles of teamwork, collaboration, and continuous learning, and we strive to cultivate an environment of FUN! **About the Role** As a Customer Support Supervisor - Overnight Shift, you will be responsible for: * Building and developing a team of Customer Service Representatives (CSRs) * Communicating effectively to a variety of audiences, including customers, employees, and stakeholders * Displaying exceptional time management and multitasking skills, with the ability to prioritize tasks and meet deadlines * Holding yourself accountable for your performance as well as that of your team * Working closely with peers to discover standard methodologies and best practices * Appropriately facilitating presentations to all audiences, including customers, employees, and stakeholders * Readingily having tough conversations with people while maintaining an overall positive atmosphere * Being flexible to work various schedules based on business needs **About You** We're looking for a high-impact individual who is passionate about delivering exceptional customer experiences. If you're a team player who is: * Energized and enthusiastic, even in the early hours of the morning * A customer and team advocate who can decipher what's right for our customers, employees, and company * A leader who inspires and motivates others, and enjoys seeing them succeed * A problem-solver who is always looking for creative solutions * A tech-savvy individual who is comfortable with basic computer and home networking terminology * A lifelong learner who is always looking for ways to grow and improve **Qualifications** * 2-3 years of call center supervisory experience * Proven success with building, leading, and motivating a team * Strong analytical and behavioral problem-solving skills * An understanding of basic computer and home networking terminology (operating systems, browsers, routers, modems, etc) **Desired Experience** * Working knowledge of current Microsoft Windows operating systems (client and server platforms) * Knowledge of iOS and Apple Hardware * Experience with support desk tools such as Salesforce, Communities, live chat, etc * Excellent interpersonal skills, with a bias towards customer service * Strong communication skills: active listening, writing/typing, informal communication * Knowledge of networking protocols (TCP/IP), networking infrastructure, switching and routing is a plus **Requirements** * During peak times/seasons, we may request that you work some overtime, but we'll always plan ahead to accommodate schedules as best we can. If a regularly scheduled working day falls on a holiday, you may also be required to work, at an increased hourly rate. **Benefits** * arenaflex provides a comprehensive benefits package, including: + Mexican Social Security (IMSS) + Christmas Bonus - 30 days + Paid Time Off - 20 days a year + Vacation Premium - 25% + Parental leave + Bereavement Leave - 3 days + Marriage leave - 3 days + Bonuses + Dental Insurance & Life Insurance + Major Medical Insurance **Diversity, Equity, and Inclusion** arenaflex aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation. **We Want to Hear From You!** If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. Apply for this job