**Experienced Customer Support Specialist (Weekends Only, Part-Time, Remote) – Transportation Demand Management and Customer Service**

At blithequark, we're dedicated to delivering a better world through our unrivaled technical and digital expertise, a culture of equity, diversity, and inclusion, and a commitment to environmental, social, and governance priorities. As a leading global infrastructure consulting firm, we're partnering with clients to solve the world's most complex challenges and build legacies for future generations. We're seeking two experienced Customer Support Specialists to join our CT _rides_ project, providing an individualized, customized, and detailed Customer Service Experience. This role will be a member of our team, working closely with stakeholders to manage the statewide transportation demand management (TDM) program and the customer service for CT _rail_ Shore Line East and Hartford Line for the Connecticut Department of Transportation. This is a weekend, shift position, with the Customer Service Center hours being 7am- 6pm Eastern Time. **About the Role** As a Customer Support Specialist, you will be responsible for providing accurate and timely responses to commuters and others who are seeking information and assistance related to commuter travel in Connecticut. You will work with stakeholders to gather rail service information and issue service alerts to customers. This position will be primarily remote, but there are times when applicants will need to be in the office for required training and meetings. **Responsibilities and Objectives** - Provide accurate, polite, and responsive telephone/email/web-based customer service support. - Develop familiarity with transportation services in Connecticut. - Multi-task across multiple web-based and printed sources to locate relevant transportation information. - Provide responses to in-bound telephone inquiries, including transferring calls to related services, when appropriate. - Use Live Chat program to respond to customer inquiries online. - Monitor multiple email accounts and provide written response to inquiries. - Compile and issue time-sensitive service alerts via multiple communication channels. - Create and provide customized commute plans based on an individual's travel needs. - Conduct outbound follow-up calls to provide a second level of customer service, when appropriate. - Perform administrative tasks to support outreach and marketing team. - Communicate with transportation providers to gather and update route/schedule services. - Utilize CMS and other computer programs and office equipment to accomplish assigned tasks. - Assignments generally require knowledge of the policies, practices, and procedures of the CTrides and CTrail program. **Qualifications** - **Minimum Requirements** - High school diploma or equivalent plus two years of experience or demonstrated equivalency of experience and/or education. - **Preferred Qualifications** - Previous customer service experience. - Experience using Microsoft office or Gsuite products. **Additional Information** - All your information will be kept confidential according to EEO guidelines. - Sponsorship is not available for this position. - Relocation assistance is not available for this position. **Compensation and Benefits** The offered compensation will be based on location and individual qualifications. The expected range is $19.57/hour - $34.24/hour. As a valued member of our team, you will have access to a comprehensive benefits program, including medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. **About blithequark** blithequark is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design, and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy, and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity, and inclusion, and a commitment to environmental, social, and governance priorities. **Freedom to Grow in a World of Opportunity** You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from a blithequark office, remote location, or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit, and pioneering mindset are championed. You will help us foster a culture of equity, diversity, and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds, and expertise to create transformational outcomes for our clients. **Join Us** If you're passionate about delivering a better world and have the skills and experience to excel in this role, we encourage you to apply. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours. Apply for this job