**Experienced Customer Support Specialist – Lithuanian & Russian Language Expert**

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Support Specialist, you'll be at the forefront of this journey, working closely with our esteemed clients to provide top-notch technical and non-technical assistance. If you're passionate about solving complex issues, have a flair for languages, and are eager to grow with a dynamic team, we'd love to hear from you! **About arenaflex** arenaflex is a global leader in business outsourcing, offering a wide range of services to help companies streamline their operations and enhance customer satisfaction. With a strong presence in Lithuania, we're committed to fostering a culture of innovation, inclusivity, and excellence. Our team is passionate about making a difference in the lives of our clients and customers, and we're looking for like-minded individuals to join our ranks. **The Role** As a Customer Support Specialist in our Samsung team, you'll be responsible for: * Answering incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to Samsung's customers * Developing efficient and satisfying solutions to customer inquiries, ensuring a high level of customer satisfaction * Treating customers with respect, following company policies and procedures * Collaborating with colleagues and managers to achieve team goals and objectives **Requirements** * Fluency in Lithuanian (C1) and a good command of Russian and English (B2) * Previous experience in customer service, preferably in a call center environment (not essential, but a plus) * Strong communication and problem-solving skills * Ability to work in a fast-paced environment, handling multiple tasks and priorities * Willingness to learn and adapt to new technologies and processes **What We Offer** * A full-time job with various shifts from Monday to Friday, between 09:00-19:00 * An hourly rate of €8.03 to €8.56 (during trial period and after) * Performance-based bonuses * A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career * A dynamic and inclusive work environment that values diversity and promotes equal opportunities * Flexible working hours and a comfortable work-from-home setup **Career Growth Opportunities** At arenaflex, we believe in investing in our people and providing opportunities for growth and development. As a Customer Support Specialist, you'll have access to: * Ongoing training and coaching to enhance your skills and knowledge * Opportunities to take on new challenges and responsibilities * A clear career progression path, with opportunities to move into leadership roles * A supportive team that encourages collaboration and knowledge sharing **Work Environment and Culture** Our work environment is designed to promote collaboration, creativity, and innovation. We believe in: * Fostering a culture of inclusivity and respect * Encouraging open communication and feedback * Providing opportunities for growth and development * Celebrating diversity and promoting equal opportunities **Compensation and Benefits** We offer a competitive compensation package, including: * An hourly rate of €8.03 to €8.56 (during trial period and after) * Performance-based bonuses * A comprehensive benefits package, including health insurance, paid time off, and more **How to Apply** If you're passionate about delivering exceptional customer experiences and are eager to grow with a dynamic team, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to reviewing your application and welcoming you to our team! **Start Date:** As soon as possible during September, 2024 **Location:** Work from home in Lithuania **Employment Type:** Permanent, with 3-month trial period **Working Hours:** Monday to Friday, various shifts between 09-19 (8.5 hours/shift) **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to providing a work environment free from discrimination and harassment. We welcome applications from diverse candidates and are proud to be an inclusive and diverse workplace. Apply for this job