**Experienced Customer Support Specialist I - Extended Hours (In Office) at arenaflex**

At arenaflex, we are committed to delivering exceptional customer experiences that exceed our customers' expectations. As a leading financial institution, we understand the importance of providing top-notch support to our customers, and we are seeking an experienced Customer Support Specialist I to join our team. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. **Job Summary:** The Customer Support Specialist I is responsible for providing efficient and effective service to customers, prospective customers, and branch personnel via inbound telephone calls, email requests, secure messages, chat, or other approved channels. This role requires a high level of customer service orientation, attention to detail, and the ability to work in a fast-paced environment. The successful candidate will be responsible for resolving customer inquiries, identifying cross-sell opportunities, and providing exceptional service to our customers. **Key Responsibilities:** * Answer all retail and some basic commercial customer phone call inquiries, including account inquiries, general loan inquiries, stop payment requests, address/account type changes, loan payment reversals, and fee or charge reversals. * Return customer phone messages from after hours. * Perform account transactions, including payments and transfers. * Assist customers with Telephone Banking inquiries, including password resets, basic system training, and basic troubleshooting. * Assist customers with Online Banking inquiries, including password resets, secure access code delivery/retrieval, basic system training, Mobile Deposit enrollment/check deposit, Bill Pay enrollment/payment processing, e-Statement enrollment, external transfers, personal financial management tools, and overall troubleshooting. * Assist customers with Debit Card inquiries, including new/replacement/ existing card activations/PIN sets/resets and travel maintenance, card reorders, card closures, temporary card limit increases, and card status research/changes resulting from Fraud Alerts or lost/stolen cards. * Research and respond to secure/unsecure customer messages. * Serve as a resource for operations, policy, and procedure information to associates and customers by remaining current on all new and existing products specific to the Customer Service. * Provide, present, and promote Service Excellence to all external and internal customers. * Complete training as assigned. * Complete annual compliance courses. * Adhere to all corporate policies and procedures, as well as Federal and State regulations and laws, including the Bank Secrecy Act and the Anti-Money Laundering Act. * Perform other duties as required. **Essential Qualifications:** * High school diploma or general education degree (GED); or the equivalent combination of education and experience. * Work-related experience should consist of duties in a business environment. * Educational experience, through in-house training sessions, formal school, or financial industry-related curriculum, should be business or financial industry-related. * Intermediate knowledge of Bank operations, products, and services, related state and federal laws and regulations, and other Bank operational policies and procedures. * Excellent organizational and time management skills, with the ability to work with minimal supervision. * Ability to prioritize work and responses to customers. * Intermediate skills in computer terminal and personal computer operation, mainframe computer system, word processing, spreadsheets, web-based programs, and specialty software programs. * Exceptional verbal, written, and interpersonal communication skills, with the ability to apply common sense to carry out instructions. * Ability to apply Active Listening to effect problem-solving for customer inquiries. **Preferred Qualifications:** * Customer service experience in a financial institution or related industry. * Product knowledge, quality focus, problem-solving, documentation skills, listening, phone skills, conflict resolution, information analysis, and multi-tasking. * Experience working in a fast-paced environment with multiple priorities and deadlines. **Work Environment and Culture:** At arenaflex, we are committed to creating a work environment that is inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer experiences, and we are seeking individuals who share our values and commitment to excellence. As a Customer Support Specialist I, you will have the opportunity to work with a talented team of professionals who are dedicated to providing top-notch support to our customers. **Compensation and Benefits:** arenaflex offers a competitive compensation package, including a salary, benefits, and opportunities for career growth and development. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. **How to Apply:** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive. **Reasonable Accommodations:** arenaflex is committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please notify us in advance. **Job Type:** Full-time **Location:** Fayetteville, NC **Expected Salary:** Competitive salary range **Apply Now:** To apply for this exciting opportunity, please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job