**Experienced Customer Support Specialist (Fraud - Credit Card, Loan or Mortgage) β Join arenaflex's Remote Team**
At arenaflex, we're revolutionizing the financial services industry by reducing the cost of capital across the world. Our innovative approach has led to the development of a new credit card powered by an advanced asset-securing platform, offering consumers significantly lower APRs. As a company, we're a unique blend of deep technology expertise from industry leaders like Microsoft, Google, and Facebook, combined with finance expertise from renowned organizations such as Nubank, Goldman Sachs, Square, Carta, and SoFi. Our Seed round was led by Max Levchin, and our Series A was backed by Founders Fund, with participation from Sequoia, NYCA, and other prominent investors.
Our mission is to create a seamless and efficient experience for consumers to apply, activate, and manage their credit cards. To achieve this, we're seeking detail-oriented, driven, and empathetic customer experience managers who share our passion for delivering exceptional service. If you're a motivated and intense individual who thrives in a fast-paced environment, we invite you to join our remote team at arenaflex.
**About arenaflex**
At arenaflex, we value a culture of:
* **Depth and rigor of thought**: We strive to be meticulous in our thinking and dive into the details to ensure the highest quality of work.
* **Minimalism**: We believe in simplicity and efficiency in our design, code, and processes, allowing us to move quickly and decisively.
* **Speed of execution**: We prioritize speed and value decisiveness, recognizing that it drives quality and innovation.
**Responsibilities**
As an Experienced Customer Support Specialist (Fraud - Credit Card, Loan or Mortgage) at arenaflex, you will be responsible for:
* Responding to customer queries in a timely and effective manner via Zendesk or other customer support tools
* Documenting and logging issues (as well as customer compliments and complaints)
* Collaborating with other departments to process department-related tasks
* Reviewing customer loan applications through various fraud software platforms
* Reviewing customer loan application documentation to ensure standards are met
* Contributing to the review of company operating procedures to improve internal company processes
* Tracking customer experiences across online and offline channels using logs, dashboards, and CRM systems
**Requirements**
To succeed in this role, you must have:
* **At least 5 years of experience** in handling fraud-specific tasks under a US Credit Card, Loan, or Mortgage account
* **Experience in customer-facing roles** in a loan or mortgage account
* **Superb communication, collaboration, and problem-solving skills**
* **Deep investigative skills**
* **Proficiency, speed, and accuracy in written communication**
* **Fluency, clarity, and good diction in English**
* **Great organizational skills and time management abilities**
* **Working knowledge of Excel formulas and SQL** (preferred)
* **Experience using customer communication tools (Zendesk), task management tools, Google Drive, and Email**
* **Detail-Oriented**: As a financial services company, accuracy is paramount, and you must be meticulous about details
* **Bachelor's Degree or comparable work experience** in financial services
* **Residency in the Philippines**
**Work Environment and Culture**
As a remote team member at arenaflex, you'll enjoy:
* **Flexibility to work US Pacific time** (10 AM to 7 PM, with a 1-hour break time in between)
* **Collaborative and dynamic work environment** with intelligent, motivated, and intense colleagues
* **Opportunities for growth and learning** in a fast-paced and innovative industry
* **Competitive compensation and benefits** package, including [insert benefits]
**How to Apply**
If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity to join arenaflex's remote team. Please submit your application through our website, and we'll review your qualifications carefully.
**Apply Now**
Apply Now
Apply Now
Our mission is to create a seamless and efficient experience for consumers to apply, activate, and manage their credit cards. To achieve this, we're seeking detail-oriented, driven, and empathetic customer experience managers who share our passion for delivering exceptional service. If you're a motivated and intense individual who thrives in a fast-paced environment, we invite you to join our remote team at arenaflex.
**About arenaflex**
At arenaflex, we value a culture of:
* **Depth and rigor of thought**: We strive to be meticulous in our thinking and dive into the details to ensure the highest quality of work.
* **Minimalism**: We believe in simplicity and efficiency in our design, code, and processes, allowing us to move quickly and decisively.
* **Speed of execution**: We prioritize speed and value decisiveness, recognizing that it drives quality and innovation.
**Responsibilities**
As an Experienced Customer Support Specialist (Fraud - Credit Card, Loan or Mortgage) at arenaflex, you will be responsible for:
* Responding to customer queries in a timely and effective manner via Zendesk or other customer support tools
* Documenting and logging issues (as well as customer compliments and complaints)
* Collaborating with other departments to process department-related tasks
* Reviewing customer loan applications through various fraud software platforms
* Reviewing customer loan application documentation to ensure standards are met
* Contributing to the review of company operating procedures to improve internal company processes
* Tracking customer experiences across online and offline channels using logs, dashboards, and CRM systems
**Requirements**
To succeed in this role, you must have:
* **At least 5 years of experience** in handling fraud-specific tasks under a US Credit Card, Loan, or Mortgage account
* **Experience in customer-facing roles** in a loan or mortgage account
* **Superb communication, collaboration, and problem-solving skills**
* **Deep investigative skills**
* **Proficiency, speed, and accuracy in written communication**
* **Fluency, clarity, and good diction in English**
* **Great organizational skills and time management abilities**
* **Working knowledge of Excel formulas and SQL** (preferred)
* **Experience using customer communication tools (Zendesk), task management tools, Google Drive, and Email**
* **Detail-Oriented**: As a financial services company, accuracy is paramount, and you must be meticulous about details
* **Bachelor's Degree or comparable work experience** in financial services
* **Residency in the Philippines**
**Work Environment and Culture**
As a remote team member at arenaflex, you'll enjoy:
* **Flexibility to work US Pacific time** (10 AM to 7 PM, with a 1-hour break time in between)
* **Collaborative and dynamic work environment** with intelligent, motivated, and intense colleagues
* **Opportunities for growth and learning** in a fast-paced and innovative industry
* **Competitive compensation and benefits** package, including [insert benefits]
**How to Apply**
If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity to join arenaflex's remote team. Please submit your application through our website, and we'll review your qualifications carefully.
**Apply Now**
Apply Now
Apply Now