Experienced Customer Support Specialist – Dynamic Team Player for Exceptional Client Experience

Introduction to blithequark At blithequark, we pride ourselves on being a consultancy leader within our industry, dedicated to delivering exceptional service and support to our clients and internal teams. As we continue to grow and expand our operations, we are now seeking multiple talented Customer Support Specialists to join our dynamic team in Charlotte, NC. If you have a passion for providing top-notch support, thrive in fast-paced environments, and possess excellent communication and attention to detail skills, we encourage you to apply for this exciting opportunity. About the Role As a Customer Support Specialist at blithequark, you will play a vital role in assisting both external customers and internal teammates with a variety of requests, ensuring seamless communication and resolving issues efficiently. This contract-to-permanent position offers a unique chance to work in a positive and supportive environment, with a schedule that includes Monday to Friday, 8am-5pm, fully onsite, and one remote weekend day per month. We are looking for individuals who are not only experienced in administration or corporate customer service but also enjoy working in a team-oriented setting and are committed to delivering exceptional client experiences. Key Responsibilities Answer inbound calls from customers, providing assistance with tasks such as order support, inquiries, service explanations, and billing or financially related needs. Support internal colleagues with booking travel and logistics needs, ensuring timely and efficient arrangements. Communicate important client needs and updates to relevant parties, ensuring that all stakeholders are informed and aligned. Provide resolution to a variety of customer inquiries and issues, utilizing strong problem-solving skills and a customer-centric approach. Utilize multiple internal software systems to log notes, assist callers, and complete reporting, maintaining accurate and up-to-date records. Essential Qualifications 2+ years of experience within corporate customer service or call center environments, with a proven track record of delivering exceptional support. Excellent communication skills, both verbal and written, with the ability to articulate complex information in a clear and concise manner. Experience in administration, including data entry, calendar management, travel arrangements, minute keeping, and other related tasks. High school diploma required, with additional continuing education preferred, demonstrating a commitment to ongoing learning and professional development. Preferred Qualifications Previous experience working in a consultancy or similar industry, with a strong understanding of the unique challenges and opportunities that arise in this field. Familiarity with internal software systems, including customer relationship management (CRM) tools, helpdesk software, and other technologies that support customer support operations. Strong analytical and problem-solving skills, with the ability to think critically and outside the box to resolve complex customer issues. Experience working in a team-oriented environment, with a strong focus on collaboration, communication, and mutual support. Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our team members, providing opportunities for ongoing learning, training, and professional development. As a Customer Support Specialist, you will have access to a range of resources and support, including mentorship, coaching, and training programs, to help you build your skills and advance your career. We encourage our team members to take ownership of their learning and development, and we provide the tools and resources needed to support their goals and aspirations. Work Environment and Company Culture Our office in Charlotte, NC, is located near uptown, providing easy access to a range of amenities and services. Our work environment is dynamic, supportive, and inclusive, with a strong focus on teamwork, collaboration, and mutual respect. We believe in fostering a positive and productive work environment, where our team members can thrive and grow, both personally and professionally. At blithequark, we value diversity, equity, and inclusion, and we are committed to creating a workplace culture that is welcoming, inclusive, and supportive of all individuals. Compensation, Perks, and Benefits We offer a competitive hourly rate of $22-$24, depending on experience, as well as a range of perks and benefits that support the well-being and success of our team members. These may include health insurance, retirement savings plans, paid time off, and other benefits that demonstrate our commitment to the health, happiness, and financial security of our team. Why Join blithequark? By joining blithequark as a Customer Support Specialist, you will become part of a dynamic and supportive team that is dedicated to delivering exceptional service and support to our clients and internal teams. You will have the opportunity to work in a fast-paced and challenging environment, with a range of responsibilities and opportunities for growth and development. If you are a motivated, customer-focused, and team-oriented individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity and join our team at blithequark. Conclusion In conclusion, we believe that this Customer Support Specialist role at blithequark offers a unique and exciting opportunity for experienced professionals to join our dynamic team and contribute to our mission of delivering exceptional service and support. If you are passionate about customer support, thrive in fast-paced environments, and possess excellent communication and attention to detail skills, we encourage you to apply for this role and take the first step towards an exciting and rewarding career with blithequark. Please submit your application, including your resume and a cover letter, to be considered for this opportunity. We look forward to hearing from you and exploring how you can contribute to our team's success. Apply for this job