**Experienced Customer Support Specialist – Disability Services and Community Outreach**
Join arenaflex, a leading organization dedicated to empowering individuals with disabilities, as a Customer Support Specialist in our Division of Operations and Programs, Bureau of Rapid Response and Supports. As a key member of our team, you will play a vital role in providing exceptional customer service to our stakeholders, including clients, families, providers, and APD staff. If you are passionate about making a difference in the lives of people with disabilities and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a dynamic organization that is committed to providing innovative solutions and services to individuals with disabilities. Our mission is to empower people with disabilities to live independently, participate fully in their communities, and achieve their goals. We are dedicated to creating a culture of inclusivity, respect, and compassion, and we are seeking like-minded individuals to join our team.
**Job Summary**
As a Customer Support Specialist, you will be responsible for handling inquiries and concerns from customers and other stakeholders in a professional, responsive, and timely manner. You will work closely with our subject matter experts and Region offices to ensure timely and appropriate follow-up actions related to specific inquiries. Your excellent communication and problem-solving skills will enable you to provide accurate and helpful information to our customers, while your attention to detail and organizational skills will ensure that all data entry and tracking activities are completed accurately and efficiently.
**Key Responsibilities**
* Respond to telephone and written inquiries from clients, families, providers, APD staff, and other stakeholders in a timely and accurate manner using standard protocols and guidelines.
* Assist with obtaining inquiry details and information from the customer or stakeholder to assist with customer support and resolution.
* Coordinate with APD subject matter experts and Region offices to ensure timely and appropriate follow-up actions related to specific inquiries.
* Complete required data entry and tracking activities related to customer service inquiries to assist with resolution, data reporting, and identifying trends.
* Provide information and referral assistance, which may require connecting with subject matter experts or utilizing the internet or other systems to identify appropriate resources.
* Check voicemails regularly to respond or route appropriately for customer support and resolution.
* Serve as back-up in handling inquiries received through APD email account using standard customer service protocols.
* Assist with providing information in alternative formats and providing technical assistance to APD State and Regional offices, or other stakeholders as appropriate, on providing reasonable accommodation and interacting with people with disabilities in a meaningful way.
**Essential Qualifications**
* Four years of providing customer service to diverse populations.
* Two years of experience in the field of developmental disabilities, special education, social work, rehabilitation counseling, or case management, or a bachelor's degree in one of those fields or a related field can be used to substitute for the required experience.
* Knowledge of disability etiquette, rights, and laws.
* Knowledge of community/state resources for people with disabilities, as well as TTY & Florida Tele-relay Service, and alternative formats for accessibility.
* Ability to work effectively on a team or individually.
* Ability to operate Microsoft Office applications or other systems needed to perform duties and responsibilities.
* Ability to perform research via the internet and other resources or systems.
* Ability to acquire and utilize knowledge and skills to facilitate and strengthen job performance.
* Ability to promote the principles of self-determination, self-advocacy skills, and person-centered support and services for people with disabilities.
* Ability to perform outstanding customer service in high-stress situations.
* Ability to work in a call center setting.
**Preferred Qualifications**
* Experience working with individuals with disabilities.
* Knowledge of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act.
* Experience working in a fast-paced environment with multiple priorities and deadlines.
* Ability to work independently with minimal supervision.
* Ability to communicate effectively with diverse populations, including individuals with disabilities.
**Skills and Competencies**
* Excellent communication (written and verbal) and active listening skills.
* Proficient with time management, planning, organizing, and coordinating work assignments.
* Ability to work effectively in a team environment.
* Ability to adapt to changing priorities and deadlines.
* Ability to maintain confidentiality and handle sensitive information.
* Ability to work in a dynamic and fast-paced environment.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to providing our employees with opportunities for career growth and development. As a Customer Support Specialist, you will have the opportunity to work with a diverse range of stakeholders, including clients, families, providers, and APD staff. You will also have the opportunity to develop your skills and knowledge in areas such as customer service, communication, and problem-solving. arenaflex offers a range of training and development programs, including on-the-job training, mentorship, and professional development opportunities.
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is respectful, supportive, and inclusive of all employees. Our office is located in a convenient and accessible location, and we offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* Salary: $19.50 per hour
* Comprehensive benefits package, including health, dental, and vision insurance
* Retirement plan options
* Paid time off and holidays
* Flexible work arrangements
* Professional development opportunities
* Access to a range of training and development programs
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of people with disabilities, we encourage you to apply for this exciting opportunity. To apply, please submit your application through the arenaflex website. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is respectful, supportive, and inclusive of all employees.
Apply Now
**About arenaflex**
arenaflex is a dynamic organization that is committed to providing innovative solutions and services to individuals with disabilities. Our mission is to empower people with disabilities to live independently, participate fully in their communities, and achieve their goals. We are dedicated to creating a culture of inclusivity, respect, and compassion, and we are seeking like-minded individuals to join our team.
**Job Summary**
As a Customer Support Specialist, you will be responsible for handling inquiries and concerns from customers and other stakeholders in a professional, responsive, and timely manner. You will work closely with our subject matter experts and Region offices to ensure timely and appropriate follow-up actions related to specific inquiries. Your excellent communication and problem-solving skills will enable you to provide accurate and helpful information to our customers, while your attention to detail and organizational skills will ensure that all data entry and tracking activities are completed accurately and efficiently.
**Key Responsibilities**
* Respond to telephone and written inquiries from clients, families, providers, APD staff, and other stakeholders in a timely and accurate manner using standard protocols and guidelines.
* Assist with obtaining inquiry details and information from the customer or stakeholder to assist with customer support and resolution.
* Coordinate with APD subject matter experts and Region offices to ensure timely and appropriate follow-up actions related to specific inquiries.
* Complete required data entry and tracking activities related to customer service inquiries to assist with resolution, data reporting, and identifying trends.
* Provide information and referral assistance, which may require connecting with subject matter experts or utilizing the internet or other systems to identify appropriate resources.
* Check voicemails regularly to respond or route appropriately for customer support and resolution.
* Serve as back-up in handling inquiries received through APD email account using standard customer service protocols.
* Assist with providing information in alternative formats and providing technical assistance to APD State and Regional offices, or other stakeholders as appropriate, on providing reasonable accommodation and interacting with people with disabilities in a meaningful way.
**Essential Qualifications**
* Four years of providing customer service to diverse populations.
* Two years of experience in the field of developmental disabilities, special education, social work, rehabilitation counseling, or case management, or a bachelor's degree in one of those fields or a related field can be used to substitute for the required experience.
* Knowledge of disability etiquette, rights, and laws.
* Knowledge of community/state resources for people with disabilities, as well as TTY & Florida Tele-relay Service, and alternative formats for accessibility.
* Ability to work effectively on a team or individually.
* Ability to operate Microsoft Office applications or other systems needed to perform duties and responsibilities.
* Ability to perform research via the internet and other resources or systems.
* Ability to acquire and utilize knowledge and skills to facilitate and strengthen job performance.
* Ability to promote the principles of self-determination, self-advocacy skills, and person-centered support and services for people with disabilities.
* Ability to perform outstanding customer service in high-stress situations.
* Ability to work in a call center setting.
**Preferred Qualifications**
* Experience working with individuals with disabilities.
* Knowledge of the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act.
* Experience working in a fast-paced environment with multiple priorities and deadlines.
* Ability to work independently with minimal supervision.
* Ability to communicate effectively with diverse populations, including individuals with disabilities.
**Skills and Competencies**
* Excellent communication (written and verbal) and active listening skills.
* Proficient with time management, planning, organizing, and coordinating work assignments.
* Ability to work effectively in a team environment.
* Ability to adapt to changing priorities and deadlines.
* Ability to maintain confidentiality and handle sensitive information.
* Ability to work in a dynamic and fast-paced environment.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to providing our employees with opportunities for career growth and development. As a Customer Support Specialist, you will have the opportunity to work with a diverse range of stakeholders, including clients, families, providers, and APD staff. You will also have the opportunity to develop your skills and knowledge in areas such as customer service, communication, and problem-solving. arenaflex offers a range of training and development programs, including on-the-job training, mentorship, and professional development opportunities.
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We are committed to creating a work environment that is respectful, supportive, and inclusive of all employees. Our office is located in a convenient and accessible location, and we offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* Salary: $19.50 per hour
* Comprehensive benefits package, including health, dental, and vision insurance
* Retirement plan options
* Paid time off and holidays
* Flexible work arrangements
* Professional development opportunities
* Access to a range of training and development programs
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of people with disabilities, we encourage you to apply for this exciting opportunity. To apply, please submit your application through the arenaflex website. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is respectful, supportive, and inclusive of all employees.
Apply Now