**Experienced Customer Support Specialist – Contract Management for Global Operations in India**
At Accelleron, we're not just building on a legacy of over 100 years – we're forging a new path forward. As a team of true experts in the field of turbocharging, we're committed to driving innovation, sustainability, and excellence in everything we do. Our mission is to empower our customers to thrive in a rapidly changing world, and we're looking for talented individuals like you to join our journey.
As a Customer Support Specialist in our Central Operations Team, you'll play a critical role in supporting our network countries across India and beyond. Your expertise will be instrumental in ensuring seamless contract management, driving customer satisfaction, and fostering long-term relationships. If you're passionate about delivering exceptional service, navigating complex projects, and collaborating with diverse stakeholders, we want to hear from you.
**Responsibilities:**
As a Customer Support Specialist in Contract Management, your key responsibilities will include:
* **Setting Up MMA Agreements in ATURB:** Once a new agreement is signed, you'll work closely with local divisions to set up the agreement in ATURB, ensuring that all scoped agreements between sales and customers are accurately reflected.
* **Yearly Update of MMA Agreements:** You'll be responsible for updating MMA agreements in case of any changes in scope, material, service packages, or other relevant factors.
* **Data Clean-up of Agreements:** You'll ensure that agreement data is accurate, up-to-date, and compliant with our standards.
* **Creation of Service Recommendations:** Based on maintenance budgets, you'll create periodic service recommendations for customers, helping them optimize their maintenance schedules.
* **Creation of Maintenance Budgets:** You'll work with customers to create maintenance budgets based on yearly maintenance schedules and previous service job remarks.
* **Support on Turb Lifecycle Care and Turbo Marine Care:** You'll provide support on setting up and calculating these specialized care programs, ensuring customers receive the best possible service.
* **Execution of Projects in SAP S4 Hana:** You'll collaborate with stakeholders to execute projects in SAP S4 Hana, driving efficiency and accuracy in our operations.
**Your Background:**
To succeed in this role, you'll need:
* **Formal Education & Certification:** A relevant university degree in Business or Engineering, with a strong foundation in contract management, customer support, or a related field.
* **Language Skills:** English is a must, and knowledge of other languages is a plus.
* **Experience:** 5 years of experience in global customer support, preferably in a manufacturing or heavy engineering company.
* **Technical Skills:** Familiarity with O365 tools and a willingness to learn our proprietary systems.
* **Personal Attributes:** Strong customer service orientation, ability to multitask, and excellent communication skills.
**Why Join Accelleron?**
At Accelleron, we're committed to driving diversity and inclusion across all dimensions. We celebrate individual differences and foster a culture of respect, empathy, and collaboration. Our team is passionate about making a positive impact on the world, and we're looking for like-minded individuals to join us on this journey.
**Career Growth Opportunities:**
As a Customer Support Specialist in Contract Management, you'll have the opportunity to:
* Develop your skills in contract management, customer support, and project execution.
* Collaborate with diverse stakeholders across geographies, building your network and expertise.
* Contribute to the growth and success of our global operations, driving innovation and sustainability.
* Enjoy a dynamic and supportive work environment, with opportunities for professional growth and development.
**Work Environment and Company Culture:**
At Accelleron, we're proud of our inclusive and dynamic work environment. Our team is passionate about delivering exceptional service, and we're committed to:
* Fostering a culture of respect, empathy, and collaboration.
* Encouraging open communication, feedback, and continuous learning.
* Providing opportunities for professional growth and development.
* Celebrating individual differences and promoting diversity and inclusion.
**Compensation, Perks, and Benefits:**
We offer a competitive compensation package, including:
* A salary that reflects your experience and qualifications.
* Opportunities for bonuses and performance-based incentives.
* Comprehensive benefits, including health insurance, retirement plans, and paid time off.
* Access to cutting-edge technology and training programs.
* A dynamic and supportive work environment, with opportunities for growth and development.
**How to Apply:**
If you're passionate about delivering exceptional customer support, navigating complex projects, and collaborating with diverse stakeholders, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to receiving your application and exploring how you can contribute to our mission at Accelleron.
**Accelleron Data Privacy Statement:**
Please review our data privacy statement at [insert link] to understand how we collect, use, and protect your personal data. By submitting your application, you acknowledge that you have read and understood our data privacy statement.
**Apply Now:**
Ready to join our team and embark on an exciting journey? Click the link below to apply for this role:
Apply Now
Apply Now
As a Customer Support Specialist in our Central Operations Team, you'll play a critical role in supporting our network countries across India and beyond. Your expertise will be instrumental in ensuring seamless contract management, driving customer satisfaction, and fostering long-term relationships. If you're passionate about delivering exceptional service, navigating complex projects, and collaborating with diverse stakeholders, we want to hear from you.
**Responsibilities:**
As a Customer Support Specialist in Contract Management, your key responsibilities will include:
* **Setting Up MMA Agreements in ATURB:** Once a new agreement is signed, you'll work closely with local divisions to set up the agreement in ATURB, ensuring that all scoped agreements between sales and customers are accurately reflected.
* **Yearly Update of MMA Agreements:** You'll be responsible for updating MMA agreements in case of any changes in scope, material, service packages, or other relevant factors.
* **Data Clean-up of Agreements:** You'll ensure that agreement data is accurate, up-to-date, and compliant with our standards.
* **Creation of Service Recommendations:** Based on maintenance budgets, you'll create periodic service recommendations for customers, helping them optimize their maintenance schedules.
* **Creation of Maintenance Budgets:** You'll work with customers to create maintenance budgets based on yearly maintenance schedules and previous service job remarks.
* **Support on Turb Lifecycle Care and Turbo Marine Care:** You'll provide support on setting up and calculating these specialized care programs, ensuring customers receive the best possible service.
* **Execution of Projects in SAP S4 Hana:** You'll collaborate with stakeholders to execute projects in SAP S4 Hana, driving efficiency and accuracy in our operations.
**Your Background:**
To succeed in this role, you'll need:
* **Formal Education & Certification:** A relevant university degree in Business or Engineering, with a strong foundation in contract management, customer support, or a related field.
* **Language Skills:** English is a must, and knowledge of other languages is a plus.
* **Experience:** 5 years of experience in global customer support, preferably in a manufacturing or heavy engineering company.
* **Technical Skills:** Familiarity with O365 tools and a willingness to learn our proprietary systems.
* **Personal Attributes:** Strong customer service orientation, ability to multitask, and excellent communication skills.
**Why Join Accelleron?**
At Accelleron, we're committed to driving diversity and inclusion across all dimensions. We celebrate individual differences and foster a culture of respect, empathy, and collaboration. Our team is passionate about making a positive impact on the world, and we're looking for like-minded individuals to join us on this journey.
**Career Growth Opportunities:**
As a Customer Support Specialist in Contract Management, you'll have the opportunity to:
* Develop your skills in contract management, customer support, and project execution.
* Collaborate with diverse stakeholders across geographies, building your network and expertise.
* Contribute to the growth and success of our global operations, driving innovation and sustainability.
* Enjoy a dynamic and supportive work environment, with opportunities for professional growth and development.
**Work Environment and Company Culture:**
At Accelleron, we're proud of our inclusive and dynamic work environment. Our team is passionate about delivering exceptional service, and we're committed to:
* Fostering a culture of respect, empathy, and collaboration.
* Encouraging open communication, feedback, and continuous learning.
* Providing opportunities for professional growth and development.
* Celebrating individual differences and promoting diversity and inclusion.
**Compensation, Perks, and Benefits:**
We offer a competitive compensation package, including:
* A salary that reflects your experience and qualifications.
* Opportunities for bonuses and performance-based incentives.
* Comprehensive benefits, including health insurance, retirement plans, and paid time off.
* Access to cutting-edge technology and training programs.
* A dynamic and supportive work environment, with opportunities for growth and development.
**How to Apply:**
If you're passionate about delivering exceptional customer support, navigating complex projects, and collaborating with diverse stakeholders, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to receiving your application and exploring how you can contribute to our mission at Accelleron.
**Accelleron Data Privacy Statement:**
Please review our data privacy statement at [insert link] to understand how we collect, use, and protect your personal data. By submitting your application, you acknowledge that you have read and understood our data privacy statement.
**Apply Now:**
Ready to join our team and embark on an exciting journey? Click the link below to apply for this role:
Apply Now
Apply Now