**Experienced Customer Support Representative – Shaping the Future of Recycling Software at arenaflex**

At arenaflex, we're revolutionizing the recycling industry with cutting-edge software that streamlines metal transactions, inventory management, and yard operations. As a dynamic and forward-thinking company, we're seeking a talented Customer Support Representative to join our fast-growing startup and play a pivotal role in shaping the future of our customer support function. **About arenaflex** arenaflex is a venture-backed, Series A stage SaaS company with a vision to improve recycling rates and keep more metal out of landfills. Our mission is to empower metal recyclers with intuitive, modern software that simplifies their operations and helps them thrive in a rapidly changing industry. With a strong focus on innovation and customer satisfaction, we're committed to building a more sustainable future for generations to come. **Job Description** We're looking for a highly motivated and customer-centric individual to join our customer success team as a Customer Support Representative. As the initial hire in this role, you'll have the unique opportunity to shape and define the customer support function at arenaflex. Your primary responsibility will be ensuring fast, high-quality resolutions for client issues, while also owning our customer-facing knowledge base and help center. **Key Responsibilities:** * Provide technical support and training to customers, ensuring they get the most out of our software and achieve their goals * Manage an inbound ticket queue, phone call queue, and inbound chat support, prioritizing issues and resolving them efficiently * Own our customer-facing knowledge base and help center, ensuring it's up-to-date and accurate * Act as a customer advocate within the company, gathering feedback, escalating critical issues, identifying trends, and working closely with cross-functional teams to address customer needs * Implement new processes to increase the scalability of our team, ensuring we can meet the growing demands of our customer base * Collaborate with our development team to identify and prioritize feature requests and bug fixes * Develop and maintain relationships with key customers, understanding their needs and preferences to inform our product roadmap **Qualifications:** * Experience with product support, training, troubleshooting, and technical documentation * Previous experience in a customer-facing role, preferably in B2B software or technology sales * A high level of organization, attention to detail, and the ability to manage multiple priorities proactively and effectively * Strong communication and interpersonal skills, with the ability to deescalate difficult customer situations * Exceptional problem-solving abilities * Professional work ethic coupled with sound judgment * Startup experience is a strong plus * Experience with support systems like G-Suite, Intercom, Salesforce, and JIRA is a plus * Data and analytical skills are a plus **What We Offer:** * Competitive salary range: $60,000-$70,000 based on experience and fit * Equity available for motivated and high-performing team members * Unlimited paid time off to relax and recharge * Comprehensive health benefits (medical, dental, and vision) * 90% employer contribution for individual health insurance * 401(k) coverage * Health insurance * Dental insurance * Vision insurance * Great start-up culture with a focus on innovation, collaboration, and customer satisfaction **Work Environment and Culture:** * arenaflex is a remote-friendly company, with a flexible work-from-home policy * Our team is passionate about creating a more sustainable future for the recycling industry * We prioritize diversity, equity, and inclusion, and are committed to building a more equitable world * We're a fast-paced and dynamic startup, with exciting challenges and opportunities for growth and development **How to Apply:** If you're a motivated and customer-centric individual with a passion for the recycling industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can contribute to the growth and success of arenaflex. **Equal Opportunity Employer:** arenaflex is an Equal Opportunity Employer, committed to creating a more equitable world. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws. Apply for this job