**Experienced Customer Support Representative - Public Benefit Program Enrollment**

Are you passionate about making a difference in people's lives? Do you have a knack for providing exceptional customer service and a genuine interest in helping others? If so, we invite you to join blithequark's dynamic team of Customer Support Representatives, where you'll have the unique opportunity to provide essential support to individuals enrolling in public benefit programs. As a Customer Support Representative at blithequark, you'll be part of a dedicated team that's committed to delivering exceptional service and making a tangible impact on people's lives. Your empathetic and patient approach will help ensure that callers receive the assistance they need, making a lasting difference in their well-being and peace of mind. **About blithequark** blithequark is a leading provider of innovative solutions for public benefit programs. Our mission is to empower individuals and families to access the resources they need to thrive. We're a dynamic and forward-thinking organization that's passionate about making a difference in our communities. **What You'll Be Doing** As a Customer Support Representative at blithequark, you'll be responsible for: * Answering inbound calls from individuals seeking assistance with public benefit program enrollment * Interacting with customers in a professional, empathetic, and compassionate manner * Providing information in accordance with established policies, procedures, and privacy laws * Assisting customers with program enrollment and routing them to the appropriate contacts via three-way calls * Assisting customers with their communication needs, including relay services for callers with speech or hearing impairments and translation services for callers who don't speak English * Placing outbound calls as needed to share time-sensitive information with customers * Using multiple computer systems to access data and document information **About You** To succeed as a Customer Support Representative at blithequark, you should have: * At least one year of customer service experience * Excellent written and verbal communication skills * Great active listening skills * Strong attention to detail * Strong PC skills, including the ability to quickly learn new computer applications * A positive attitude * Empathy, patience, and professionalism * Strong multitasking skills and the ability to adapt to change in a fast-paced environment * The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures * Good problem-solving and de-escalation skills * The ability to maintain confidentiality of sensitive information **Your Home Office Environment** To be a successful Customer Support Representative at blithequark, you'll need: * A computer meeting the following criteria: + Operating System: Windows 10 or 11 + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software * Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) * Dual monitors * A USB noise-cancelling headset * A webcam for your certification experience **Flexible Hours of Operation** As a Customer Support Representative at blithequark, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are: * Monday, 8:00 AM to 5:00 PM ET * Tuesday, 8:00 AM to 4:00 PM ET * Wednesday, 8:00 AM to 01:00 PM ET * Thursday and Friday, 8:00 AM to 11:00 AM ET **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. As a remote, independent contractor, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance You'll also be able to take advantage of blithequark Perks, a program that recognizes the service provided by independent contractors to blithequark's clients and their customers via the blithequark Marketplace platform. With the blithequark Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! Please note that blithequark is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. blithequark receives no compensation in any form from the Perks Program. **Why Join blithequark?** At blithequark, we're passionate about making a difference in people's lives. We're a dynamic and forward-thinking organization that's committed to delivering exceptional service and empowering individuals and families to access the resources they need to thrive. As a Customer Support Representative at blithequark, you'll have the opportunity to be part of a dedicated team that's making a tangible impact on people's lives. **How to Apply** If you're passionate about providing exceptional customer service and making a difference in people's lives, we invite you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to submit your application. Apply Now! We look forward to hearing from you and exploring how you can join our dynamic team of Customer Support Representatives at blithequark! Apply for this job