Experienced Customer Support Representative – Aviation Industry – Jamaica

As a leading global airline, arenaflex prides itself on delivering exceptional service and creating memorable travel experiences for passengers worldwide. With a rich history spanning decades, arenaflex continues to innovate and expand its reach, connecting people and cultures across the globe. Our commitment to excellence has earned us a reputation as a trusted and reliable partner in the aviation industry. Job Summary: As a Customer Support Representative at arenaflex in Jamaica, you will play a pivotal role in ensuring customer satisfaction by providing timely and efficient assistance to passengers.You will serve as the primary point of contact for resolving inquiries, addressing concerns, and offering support across various communication channels. If you are passionate about delivering exceptional service and have a willingness to learn and grow within our company, we encourage you to apply for this exciting opportunity. Key Responsibilities: * Respond promptly to customer inquiries via phone, email, and live chat in a professional and courteous manner. * Assist passengers with booking reservations, changing flights, and processing refunds or cancellations as needed.* Provide accurate information regarding flight schedules, baggage policies, and travel documentation requirements. * Resolve customer issues and complaints effectively, escalating complex cases to senior management when necessary. * Collaborate with other departments such as reservations, operations, and finance to ensure seamless customer service delivery. * Maintain up-to-date knowledge of company policies, procedures, and industry regulations to provide accurate assistance to customers. EssentialQualifications: * High school diploma or equivalent; college degree preferred.* Prior experience in customer service or hospitality industry is desirable. * Excellent communication skills with proficiency in English; additional language proficiency is a plus. * Strong problem-solving abilities with a focus on delivering solutions in a fast-paced environment. * Ability to multitask and prioritize tasks effectively while maintaining attention to detail. * Proficiency in computer applications and reservation systems; familiarity with airline ticketing software is an advantage. PreferredQualifications: * Previous experience in a customer-facing role is preferred, but not required.* Experience working in a team environment and collaborating with colleagues to achieve common goals. * Familiarity with arenaflex's products and services is an asset. Knowledge, Skills, and Abilities: * Thorough understanding of customer service principles and practices. * Ability to work independently and as part of a team to achieve common goals. * Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers and colleagues. * Adaptability and resilience in handling challenging situations with professionalism and empathy.* Commitment to upholding arenaflex standards of service excellence and brand reputation. Work Environment and Company Culture: * This position may require flexible scheduling, including evenings, weekends, and holidays, to accommodate the needs of our customers and operational requirements. * arenaflex offers a dynamic and diverse work environment that values innovation, teamwork, and continuous improvement. * Our team is dedicated to delivering unparalleled service to our customers, and we are committed to providing ongoing training and professional development programs to enhance your skills and advance your career.Benefits and Perks: * Competitive compensation and benefits packages, including healthcare coverage, retirement savings plans, travel privileges, and career development opportunities. * Access to ongoing training and professional development programs to enhance your skills and advance your career. * Opportunity to travel and explore new destinations with employee travel privileges and discounts. * Collaborative work environment that values innovation, teamwork, and continuous improvement. * Join a globally recognized brand with a proud legacy and a commitment to excellence in aviation.Why Join arenaflex? * Be part of a dynamic and diverse team dedicated to delivering unparalleled service to our customers. * Access to ongoing training and professional development programs to enhance your skills and advance your career. * Opportunity to travel and explore new destinations with employee travel privileges and discounts. * Collaborative work environment that values innovation, teamwork, and continuous improvement. * Join a globally recognized brand with a proud legacy and a commitment to excellence in aviation.: If you are passionate about delivering exceptional service and have a willingness to learn and grow within our company, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter through the arenaflexCareers website: arenaflexCareers | Customer Support, Jamaica. Join arenaflex and help us connect the world with warmth, care, and unparalleled hospitality