**Experienced Customer Support L1 Representative – Mobile Health and Wellness Platform**

Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a leading multi-product tech platform dedicated to revolutionizing the health and wellness industry. As a Seasonal Customer Support L1 Representative, you will play a vital role in shaping the user experience for our flagship mobile product, SIMPLE, and potentially secure a longer-term position with our growing team. **About blithequark** blithequark is a trailblazing tech company that has disrupted the health and wellness landscape with its innovative mobile apps, including Flo, Simple, Zing, and more. With a combined audience of over 60 million monthly active users, our portfolio has experienced rapid growth, fueled by a recent $100 million Series B round led by VNV Global. Our revenue is sustainably growing 50% YoY, and we're committed to empowering users to build healthier habits through balanced nutrition, personalized guidance, and a supportive community. **Join Our Team** As a Seasonal Customer Support L1 Representative, you will be part of a dynamic team that values empathy, accuracy, and compassion. You will be responsible for: **Key Responsibilities:** * Monitoring incoming messages via Email and Chat channels to ensure timely and effective issue resolution * Handling user feedback professionally and empathetically, turning potentially negative interactions into positive experiences * Collaborating with other teams and colleagues to resolve complex issues and provide seamless support * Utilizing your technical skills and attention to detail to troubleshoot and resolve user queries efficiently **What We're Looking For:** * Experience with Email and Chat channels, with a proven track record of delivering exceptional customer support * Individuals located in the following time zones: GMT+8, GMT+3, GMT+2 * Excellent customer service skills, including empathy, accuracy, compassion, responsiveness, and resourcefulness * Fluency in written English is essential, with the ability to communicate complex information clearly and concisely * Ability to handle routine tasks under stress and remain organized, with a strong focus on time management and prioritization * Self-motivation and a willingness to thrive in a fast-paced, ever-changing environment * Tech-savvy with attention to detail, and a passion for staying up-to-date with the latest industry trends and developments * 1-3+ years of experience in Technical Support, Customer Support, or a similar role, with a proven track record of delivering exceptional results * Experience with mobile products is a plus, but not required * Willingness to work shifts (2/2 day, mid or night rotation), with a flexible approach to scheduling and a commitment to meeting business needs **Perks and Benefits:** * Competitive salary, commensurate with experience and qualifications * Fully remote position, with the flexibility to work from anywhere and maintain a healthy work-life balance * Premium SIMPLE subscription, providing you with access to our flagship mobile product and a wealth of wellness resources * Emergency days, allowing you to take time off when you need it most * Opportunities for career growth and professional development, with a focus on continuous learning and skill-building **Why Join blithequark?** At blithequark, we're passionate about creating a workplace culture that values diversity, inclusivity, and employee well-being. We believe in empowering our team members to take ownership of their work, make a meaningful impact, and enjoy a healthy work-life balance. If you're looking for a dynamic, supportive environment where you can grow and thrive, we invite you to join our team. **How to Apply** To ensure a smooth process, we kindly ask you to complete the test assignment and respond to the additional questions provided. We understand that this may feel extensive for a temporary role, but it helps us ensure the best fit for both parties. We sincerely appreciate your cooperation. Thank you for your time and interest in joining blithequark! Please read our privacy notice in respect of your application, and note that your personal data will be stored for one year, as reasonably necessary to resolve any disputes within the hiring process, if any occur. Apply Job! Apply for this job