Experienced Customer Support Executive – Delivering Exceptional Service to Global Brands and Empowering Client Success
Welcome to arenaflex arenaflex is a pioneering technology company that connects the world's biggest retailers with the youth market, producing award-winning solutions that drive ROI for our clients and empower our employees. As a fast-growing private tech company, we're committed to innovation, equity, diversity, and inclusion. Our mission is to create a workplace where everyone feels valued, respected, and empowered to succeed. Our Commitment to Equity, Diversity, and Inclusion At arenaflex, we believe that accountability is key to creating a truly inclusive and diverse workplace. We're transparent about our ED&I efforts and have made our commitments and internal statistics visible for everyone to see. Our culture is defined by our people, and we're dedicated to fostering an environment where everyone can thrive. We welcome applications from all backgrounds and encourage individuals from underrepresented groups to apply, even if they don't tick every box. About the Role We're seeking an experienced Customer Support Executive to join our team in supporting our US offering. As a key member of our customer support team, you'll be responsible for ensuring that our clients and brands have a seamless experience when utilizing our B2B services. You'll work closely with internal teams, including Design, Customer Success, and Advertising, to deliver exceptional service and support. Key Responsibilities: Ownership of internal support tasks, including media scheduling and offer management Scheduling booked media campaigns, collecting assets, confirming booked dates, and sending approvals to brands Dealing with offer management requests, such as scheduling boosted offers, creating additional offers, resolving code issues, and updating image offers Ensuring that tasks are completed and adhering to agreed SLAs Maintaining relationships with clients and communicating around booked media campaigns Cross-collaborating with internal teams to deliver exceptional service and support About You We're looking for an individual with experience working with B2B or B2C clients, excellent time management and organizational skills, and the ability to work in a fast-paced environment. You should be a team player with experience working cross-collaboratively with internal teams. Desirable experience with Asana and Salesforce is a plus. Essential Qualifications: Experience working with B2B or B2C clients Great time management and high organization skills Experience working cross-collaboratively with internal teams Experience working in a fast-paced environment Preferred Qualifications: Experience with Asana and Salesforce Previous experience in a customer support role Knowledge of the retail or technology industry What We Offer At arenaflex, we're committed to providing a competitive salary, unlimited holiday, and a range of benefits that support your well-being and career growth. These include: Competitive salary Unlimited holiday Remote-first working environment Flexi-time, including Flexi Friday Focus on welfare, including gym memberships, wellness challenges, mental health first aider, and health cash plan Incredible partnership discounts for the biggest brands in the world Commitment to personal development and career growth, including learning budgets, coaching workshops, and progression plans £200 work-from-home set-up allowance to put towards your home office Our Culture At arenaflex, we're proud of our culture, which is defined by our people. We're a Great Place to Work-accredited company, and we're committed to maintaining a workplace that is inclusive, diverse, and respectful. We believe in a healthy work-life balance and offer a range of benefits that support your well-being and career growth. How to Apply If you're passionate about delivering exceptional customer service and supporting the success of global brands, we'd love to hear from you. Please submit your application, and we'll be in touch with shortlisted candidates. Don't worry if you don't tick every box – we value your uniqueness and welcome applications from all backgrounds. Due to the high volume of applicants, we can only respond to shortlisted applicants. By submitting your application, you agree that arenaflex may collect your personal data for recruiting, global organization planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over arenaflex's use of your personal information. Join us at arenaflex and become part of a team that is shaping the future of technology and retail. Apply now and take the first step towards an exciting and rewarding career. Apply for this job