**Experienced Customer Support Executive – B2B Client Support and Relationship Management**

At arenaflex, we're a dynamic and innovative technology company that produces award-winning solutions for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we're always pushing the boundaries to offer new solutions that satisfy our consumers, drive ROI for our clients, and create an empowering workplace for our employees. **Equity, Diversity & Inclusion at arenaflex** At arenaflex, we're committed to growing an inclusive, diverse, and respectful group of people we're proud of. Accountability plays a big role in our company values, and we're totally honest, open, and transparent about our ED&I efforts. This is why we've made our commitments and internal statistics visible for everyone to see. Our ever-evolving culture is defined by our people, and it's all part of our journey to create a workplace where everyone feels valued and empowered. **Breaking Down Barriers** Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don't think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don't think you fit the criteria. If you need any adjustments to support you with your application, just drop us an email at [email protected]. **Job Summary** We're looking for an experienced Customer Support Executive to join our team in supporting our US offering! As a key member of our customer support team, you'll be responsible for ensuring that our clients and brands have a smooth-sailing process when utilizing everything arenaflex has to offer on the B2B side of our business. **Responsibilities** - Ownership of internal support tasks including media scheduling and offer management - Scheduling booked media campaigns inclusive of collecting assets, confirmation of booked dates, sending approvals to brands - Dealing with offer management requests such as scheduling boosted offers, creating additional offers, resolving code issues/codes running low and updating image offers - Ensuring that tasks are completed and adhering to agreed SLA's - Maintaining relationships with clients and communicating around booked media campaigns - Cross collaborating with internal teams such as Design, Customer Success, and Advertising teams **A Little Bit About You...** We'd really like to hear from you, if you have: - Experience working with B2B or B2C clients - Great time management and high organization skills - Experience working cross collaboratively with internal teams - Experience working in a fast-paced environment - Desirable experience with Asana and Salesforce **Benefits** **Life at arenaflex** Let's take a look at just a few things that make arenaflex an amazing place to work... - **Competitive salary**: We offer a competitive salary that reflects your skills and experience. - **Unlimited holiday**: We strongly believe in a healthy work-life balance, so we don't cap the number of paid time off days you take. By doing this, we hope to help promote a sustainable way to work while maintaining your health and wellbeing. - **Accredited 'Great Place To Work' company**: We're proud to be recognized as a 'Great Place To Work' company in three categories. - **Remote first working environment**: We're a remote-first company, meaning you're not obligated to come into the office, you can choose the environment you think you excel best in. - **Flexi-time**: We offer flexi-time, including Flexi Friday which gives you the opportunity to finish at 1.30pm. - **Focus on welfare**: We prioritize our employees' welfare, including gym memberships, wellness challenges, mental health first aider, and health cash plan. - **Incredible partnership discounts**: We offer incredible partnership discounts for the biggest brands in the world, including Google, Apple, Ted Baker, GymShark, Domino's, and Uber. - **Commitment to personal development and career growth**: We're committed to helping you grow and develop in your career, with learning budgets, coaching workshops, and progression plans. - **£200 work from home set up allowance**: We offer a £200 work from home set up allowance to help you create a comfortable and productive workspace. **Want to know more?** Check out our career site for everything you need to know about starting a career with arenaflex... **Apply Now** If you're passionate about delivering exceptional customer support and want to be part of a dynamic and innovative team, we'd love to hear from you! Apply now and join our team at arenaflex. Apply Job! Apply for this job