**Experienced Customer Support Engineer – Progressive Politics and Technology**

Are you passionate about empowering people-powered movements and amplifying the reach and impact of progressive campaigns? Do you have a knack for problem-solving and a passion for technology? We're seeking an experienced Customer Support Engineer to join our growing Partnerships team at blithequark, a texting tool used by leading organizers and political strategists around the world. **About blithequark** blithequark is a mission-driven team with big ambitions: to revolutionize the way progressive movements use technology to drive change. Our unique blend of automations, broadcast functionality, restAPI access, and inbox features were built in collaboration with some of the most exciting progressive organizations in the country. From Emily's List to Innocence Project, Sunrise Movement, Working Families Party, and Voto Latino – our partners are at the cutting edge of mobile advocacy. As a bootstrapped, independent company, we're free from the pressures of investors and shareholders that force other companies to prioritize profits over impact. We're committed to building a team that reflects the diversity of the organizations we serve and the future we're collectively fighting for. **The Role** As a Customer Support Engineer at blithequark, you'll be the primary point of contact for technical support across our platform. You'll use your problem-solving skills and passion for progressive politics to deliver value to the movements that use our tool. You'll troubleshoot technical issues with users, escalate bugs to full-stack engineers, and provide timely correspondence. You'll also leverage your knowledge of blithequark and political technology at large to communicate with internal and external stakeholders. **Responsibilities** * Manage incoming technical support tickets by scoping out potential bugs, and escalating them to internal stakeholders appropriately * Translate technical concepts to user audiences of varying technical knowledge * Troubleshoot user issues that arise and provide technical support * Craft accurate and succinct updates with internal teams and external partners * QA new features and improvements, and confirm updates for bug fixes * Fulfill custom data requests for customers * Provision campaign and call numbers for new users with the long-term objective of automating request fulfillment **Experience and Qualifications** * Bachelor's degree in computer science or equivalent practical experience * 3 years experience in a customer support role * Experience with relational databases, such as Postgres SQL * Ability to write SQL queries and fulfill customer requests * Knowledge of Javascript and/or Node.js a plus * A team player, who's flexible from task to task * Background working with a small team preferred * Strong communication and self-management skills, you work constructively and respectfully with people from technical and non-technical backgrounds, including an understanding of how to share technical progress and manage expectations with both customers and internal teams * Passion for progressive politics **Compensation and Benefits** We offer a competitive salary of $120,000 per year, as well as a range of benefits that reflect our commitment to our employees' well-being and success. Some of our key benefits include: * Medical, Dental, Vision Benefits, and Life Insurance with 100% of premiums covered by blithequark * Generous 401(k) matching * Unlimited PTO, with a minimum of 15 days per year in addition to company-wide holidays * Yearly team retreats * 14 Week Paid Parental Leave following the addition of a new child to your family through birth and adoption * Office space/coworking space stipend **Why Join blithequark?** At blithequark, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe that everyone deserves the opportunity to grow and thrive, and we're committed to building a team that reflects the diversity of the organizations we serve and the future we're collectively fighting for. If you're passionate about progressive politics and technology, and you're looking for a challenging and rewarding role that will allow you to make a real difference, we'd love to hear from you! **How to Apply** To apply for this exciting opportunity, please submit your resume/CV and a statement of interest. We're an equal employment opportunity employer, and we welcome applications from candidates of all backgrounds and experiences. Apply Job! **About Our Commitment to Diversity and Inclusion** blithequark is committed to building a team that reflects the diversity of the organizations we serve and the future we're collectively fighting for. We believe that everyone deserves the opportunity to grow and thrive, and we're committed to creating a workplace that's inclusive, supportive, and empowering. We welcome applications from candidates of all backgrounds and experiences, and we're proud to be an equal employment opportunity employer. Apply for this job