**Experienced Customer Support Coordinator – Mission-Driven Education Organization (6 Month Contract)**

Are you passionate about education and driven by a desire to make a meaningful impact in the non-profit space? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark as a Customer Support Coordinator on a 6-month contract. This exciting opportunity will challenge you to leverage your exceptional customer service skills, technical expertise, and passion for education to deliver exceptional support experiences for our customers. **About blithequark** At blithequark, we are a mission-driven organization dedicated to empowering educators and learners through innovative education solutions. Our team is comprised of passionate individuals who share a common goal: to make a positive impact on education. As a Customer Support Coordinator, you will be an integral part of our team, working closely with our customers to resolve conflicts, shape relationships, and provide exceptional support experiences. **The Role** As a Customer Support Coordinator, you will be responsible for supporting start-to-finish all customer support tickets using Zendesk. Your attention to detail, quick learning abilities, and exceptional organizational skills will enable you to promptly respond to customer support tickets, handle and track from ingestion to complaint closure, analyze customer support data, and provide one-on-one support to troubleshoot issues. Your solutions-oriented approach and effective communication skills will be essential in building and maintaining positive relationships with our customers. **Key Responsibilities** * Promptly respond to customer support tickets using Zendesk * Handle and track customer support tickets from ingestion to complaint closure * Analyze customer support data to identify trends and areas for improvement * Provide one-on-one support to troubleshoot issues and resolve customer complaints * Build and maintain positive relationships with customers through effective communication and solutions-oriented approach * Participate in ad-hoc projects to support the growth and development of our education solutions **Essential Qualifications** * 2+ years of customer service/support experience * Zendesk experience is required * Experience in education tech is highly desired * Previous experience working in a non-profit or education-focused organization is an asset **Preferred Qualifications** * Bachelor's degree in a related field (e.g., education, communications, business) * Experience working in a fast-paced, dynamic environment * Strong analytical and problem-solving skills * Excellent communication and interpersonal skills * Ability to work independently and as part of a team **Skills and Competencies** * Strong attention to detail and organizational skills * Quick learning abilities and adaptability * Solutions-oriented approach and effective communication skills * Ability to work independently and as part of a team * Strong analytical and problem-solving skills * Excellent customer service skills and ability to build positive relationships **Career Growth Opportunities and Learning Benefits** As a Customer Support Coordinator at blithequark, you will have the opportunity to: * Develop your technical skills and expertise in Zendesk and education tech * Gain experience working in a fast-paced, dynamic environment * Build a network of professionals in the education and non-profit sectors * Participate in ongoing training and professional development opportunities * Contribute to the growth and development of our education solutions **Work Environment and Company Culture** At blithequark, we value a collaborative, smart, and scrappy work environment. Our team is comprised of passionate individuals who share a common goal: to make a positive impact on education. We prioritize open communication, even keel, and education-focused initiatives. Our remote work environment allows for flexibility and work-life balance, while our regular team meetings and social events foster a sense of community and connection. **Compensation, Perks, and Benefits** As a Customer Support Coordinator at blithequark, you will receive: * Competitive hourly rate: $30/hour - $40/hour * Flexible remote work arrangement * Opportunities for professional development and growth * Collaborative and supportive work environment * Access to ongoing training and education resources * Comprehensive benefits package (including health, dental, and vision insurance) **How to Apply** If you are passionate about education and driven by a desire to make a meaningful impact in the non-profit space, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Maven Recruiting Group participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. **Additional Information** Please refer to the E-Verification Poster and Right to Work Poster on for additional information. Apply for this job