Experienced Customer Support and Sales Lead for Global Community of Remote Professionals - Full-Time Remote Opportunity with blithequark

Introduction to blithequark Imagine being part of a vibrant community of over 1,000 remote professionals from 62 nationalities, all united by a passion for exploration, innovation, and collaboration. At blithequark, we've been fostering this unique community for the past five years, traveling the world together and living in a different city every month. As we continue to grow and expand our team, we're seeking a talented and experienced Customer Support and Sales Lead to join our dynamic team and play a pivotal role in shaping the future of our community. About the Role As our ideal candidate, you will be the central point of communication with our members and prospective members, embodying the spirit of customer success and sales excellence. This is a hands-on role that requires a unique blend of exceptional communication skills, strategic thinking, and a passion for building meaningful relationships. You will be the voice of blithequark, championing the concerns and perspectives of our members, while also driving sales efforts to ensure our Chapters are always fully booked. Key Responsibilities Take ownership of Tribe Support, managing the department, overseeing email communication, and being the champion/voice for our members to the rest of the team Help accepted applicants make informed decisions about joining our community and ensure a seamless onboarding experience Advise members on the best Chapters for their journey, addressing concerns and providing personalized support Develop member-facing documentation, PDFs, and communications to keep the community informed about updates and initiatives Set aside time to make impactful, long-term improvements and carefully document all processes within your department Who We're Looking For To succeed in this role, you should be a skilled customer experience manager with 1-2 years of experience in customer happiness and success. You should be able to understand and empathize with our members, particularly those who are new to our community and lifestyle. A strategic mindset, excellent communication skills, and a natural talent for sales are essential for this position. Essential Qualifications 1-2 years of experience in customer happiness and success Ability to understand and empathize with our members Strategic mindset and excellent communication skills Natural talent for sales and customer success Impeccable grammar and eloquent written English Ideally, experience with design tools and basic design skills Preferred Qualifications 2+ years working as a customer success manager Experience in a sales role Basic design skills and experience with design tools Ability to work independently and manage multiple tasks and projects What We Offer At blithequark, we're committed to providing a unique and rewarding work environment that fosters growth, creativity, and collaboration. As a member of our team, you can expect: Perks and Compensation $30,000 - $50,000 p.a. for full-time (with the possibility of starting as part-time) The chance to take on a key role in a growing start-up with a strong brand in a rapidly expanding market Fully remote work from anywhere in the world A month of working from anywhere on us, joining one of our Chapters (worth ~$2,500) Be part of a tight-knit community of 1,071 remote-working, entrepreneurial professionals and build your global network Sponsored learning resources (e-books, audiobooks, online courses, etc.) Our Culture At blithequark, we're proud of our unique culture, which is built on the following values: Our Values We're a family: a small, tight-knit team that looks out for each other and cheers each other on We're obsessed with our community: a place where remarkable people from all over the world meet to take on the journey of life together We're diverse and inclusive: our team of 13 comes from 10 different countries, and we celebrate our differences We're small but mighty: we make up for our size with determination and resourcefulness We're brave: we don't compromise on our values, mission, or who we are, and we're not afraid to challenge bad ideas We care: we take full ownership of our work and pride ourselves on being kind, empathetic, and supportive We're explorers at heart: we're curious, adaptable, and always looking for new opportunities and challenges We lead with humility: we're driven by passion and excitement for our mission, not by wealth, titles, or status We treat people right: we believe in treating others with dignity and respect, always How to Apply If you're excited about the opportunity to join our team and contribute to the growth and success of blithequark, please follow these steps: Application Process Submit your application through our online form Complete a series of written questions as part of our second stage Participate in a video interview call as part of our third stage Provide professional references as requested Final interview with our CEO and COO We can't wait to hear from you and explore how you can contribute to the blithequark community. Apply now and take the first step towards an exciting new chapter in your career! Apply for this job