**Experienced Customer Support Advocate (Email/Chat) – Wonolo Store**

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as a Customer Support Advocate (Email/Chat). As a key member of our Wonoloer Operations team, you will play a vital role in providing top-notch support to our users, helping them navigate our platform, and resolving their queries in a timely and professional manner. **About blithequark** blithequark is a mission-driven, US-based technology company that is revolutionizing the temporary staffing industry. Founded in 2014, our platform connects hundreds of businesses with 2 million underemployed workers in local markets across the United States, providing them with flexible work opportunities, skills development, a living wage, and comprehensive portable benefits and perks. With $140M in growth funding, we are committed to empowering the in-demand workforce and democratizing access to flexible work. **Job Summary** As a Customer Support Advocate (Email/Chat) at blithequark, you will be responsible for providing a welcoming and professional customer support experience to our users through email, chat, or phone calls. You will be an expert in our applications, helping customers with their questions, addressing their concerns, and resolving their issues in a timely and efficient manner. If you are a good person who is committed to doing good work, we encourage you to apply for this exciting opportunity. **Responsibilities** * Become an expert in our applications, learning our product from a functional perspective and helping customers with their questions and addressing their problems and concerns. * Provide a welcoming and professional customer support experience to our users through email, chat, or phone calls. * Maintain and promote blithequark's culture and work ethics, being proactive, hardworking, and open to giving and receiving feedback. * Be part of a close-knit team that is passionate about delivering exceptional support experiences and making a positive impact in the lives of our users. * Attend online training and nesting, providing excellent customer support to our Wonolo users and becoming fully knowledgeable on blithequark's platform and its existing processes and policies. * Pass the trial period, meeting key performance indicators (KPIs) and demonstrating your ability to provide exceptional support experiences. **Requirements** * Attitude: Maintain and promote blithequark's culture and work ethics, being proactive, hardworking, and open to giving and receiving feedback. * Be Positive: Being part of the team means working with everyone to meet our daily goals, and we seek to accommodate everyone's different priorities and lives as much as possible while cultivating a culture of hard work, camaraderie, and excellence. * Commitment: Working with us requires dedication, and we expect that you'll be able to attend your training and nesting schedule, render at least 40 hours of work per week, and meet our KPIs. * All geared up to start a career in a work-from-home set-up: Ensure that you have a quiet working environment with minimum distraction, a noise-reduction headset, a fully functioning computer/laptop, and an internet connection of at least 15 mbps with backup in case of connectivity issues. * Attend the online training and nesting: Providing excellent customer support to our Wonolo users requires you to become fully knowledgeable on blithequark's platform and its existing processes and policies. * Pass the Trial Period: There will be four weeks of Nesting/Probation period, during which we will monitor your progress and evaluate your performance. **Preferred Qualifications** * Previous experience in customer support or a related field. * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. * Strong problem-solving skills and ability to think critically. * Proficiency in using technology and software applications. * Ability to work independently and as part of a team. **Skills and Competencies** * Excellent communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. * Strong problem-solving skills and ability to think critically. * Proficiency in using technology and software applications. * Ability to work independently and as part of a team. * Strong attention to detail and ability to multitask. * Ability to adapt to changing situations and priorities. * Strong analytical and problem-solving skills. **Career Growth Opportunities and Learning Benefits** * Opportunity for growth in a mission-driven and well-funded start-up. * Access to continued learning, unlimited access to Udemy for Business sponsored by blithequark. * Ability to work from anywhere in Colombia, El Salvador, Costa Rica, or Guatemala. * Team outings, happy hours, company off-sites, and more! **Work Environment and Company Culture** * Work from the comfort of your own home, with a quiet and distraction-free environment. * Collaborative and dynamic team environment. * Opportunity to make a positive impact in the lives of our users. * Flexible work arrangements and remote work options. * Access to comprehensive portable benefits and perks. **Compensation, Perks, and Benefits** * Competitive salary and benefits package. * Health insurance for the principal member, including dental and vision. * Company laptop. * Paid time off, Holiday pay, and Unpaid time off. * Access to no-cost on-demand mental health support, including counselling, mindfulness, and meditation, and well-being courses. * Ability to work from anywhere in Colombia, El Salvador, Costa Rica, or Guatemala. **How to Apply** If you are a motivated and customer-centric individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! Apply for this job