**Experienced Customer Success Manager – Strategic Account Services for Amazon Seller Partners at blithequark**

Are you a results-driven professional with a passion for delivering exceptional customer experiences and driving business growth? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our Strategic Account Services (SAS) team at blithequark as a Customer Success Manager, where you will play a critical role in shaping the future of Amazon Seller Partners. **About blithequark** blithequark is a leading provider of innovative solutions and services that empower businesses to succeed in the ever-evolving world of e-commerce. With a strong focus on customer-centricity, we strive to create a seamless and personalized experience for our clients, helping them to grow their businesses and achieve their goals. Our team of experts is dedicated to delivering exceptional results, and we are committed to fostering a culture of innovation, collaboration, and continuous learning. **The Opportunity** As a Customer Success Manager, you will be part of a high-performing team that is responsible for delivering strategic consultancy services to Amazon Seller Partners. Your primary objective will be to support these partners in driving their business growth and program satisfaction by working closely with them to develop a roadmap that aligns with their individual targets. You will also be responsible for analyzing customer data to identify untapped potential and providing strategic recommendations to maximize the sellers' potential. **Key Responsibilities** • Manage a portfolio of 15-20 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools, and processes. • Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals, and provide strategic recommendations to maximize the sellers' potential. • Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity. • Identify, qualify, and engage with prospective Sellers for SAS based on a clear understanding of our Sellers and their needs. • Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon. • Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience. • Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer experience for buying consumers. • Develop a thorough understanding of the Amazon Marketplace ecosystem. • Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis. • Conduct regular WBRs, MBRs with the sellers, highlight business metric performance, and building action plans. **Shift Timings** The role requires working in a flexible schedule, with shift timings from 4 PM to 1 AM IST. **Basic Qualifications** • 2+ years of sales or account management experience • 2+ years of digital advertising and client-facing roles experience • Experience with Excel • Experience analyzing data and best practices to assess performance drivers **Preferred Qualifications** • Experience analyzing key open issues and resolution metrics for each of the managed accounts • Experience in relationship management within technology, start-ups, or SaaS Platforms **Our Culture** At blithequark, we believe in creating an inclusive and diverse work environment that empowers our employees to deliver their best results. We are committed to fostering a culture of innovation, collaboration, and continuous learning, and we strive to create a workplace that is welcoming and supportive of all employees. **What We Offer** • Competitive salary and benefits package • Opportunities for career growth and professional development • Collaborative and dynamic work environment • Flexible working hours and remote work options • Access to cutting-edge technology and tools • Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! **Apply Now** Note: The job description has been rewritten to meet the requirements, and the company name has been replaced with 'blithequark' throughout the content. Apply for this job